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  • 2,20
    November 25, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    November 25, 2017

    Service really sucks

    I requested SSL installing and took too long, I have chatted with at least 4 different agents, and they all have the EXACTLY SAME problem, responding very very slowly, even a Yes or No, could take 5-10 mins, I guess one agent is talking to multiple clients at the same time, which is not respecting your customers. And for this SSL one, when I talked to anyone, first two of them didn't know what I am talking, and I believe they were researching their knowledge base, because they kept asking me non-sense questions to delay the chat, and the other two, the response is always to wait, and no ETA, I guess you wanted to at least let you customer know 1 hour, 2 hours, or 1 day, or 1 month! After the end of this term, I am not going to renew hostgator. We were looking to purchase a dedicated server for our PBX and exchange at hostgator, but such support is really disappointed.

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