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  • 1,40
    March 29, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    March 29, 2018

    www.hostgator.com

    If you care about uptime and good service, DON'T USE HOSTGATOR

    Bought shared baby server. They used blacklisted IPs to send my emails. I never knew if an email would reach the recipient. My email address was blacklisted, and then my customer's servers blocked my company email address and added it to their Blocked email list. HostGator didn't care. I upgraded to a virtual private server for $1000 more. It took 3 days for emails to get set up, it took 10 days for the data migration. During the data migration, the migration technician messed up the permissions and our whole company lost access to the new VPS. Host Gator then put me in the general support queue and it has been 3 days still without company email. They do not reply to emails and while I can talk to customer support, the support team is not allowed to get an update from the migration team on the progress of my ticket. WORST CUSTOMER SERVICE EVER. Inept technicians working on your servers and service teams are isolated from the support teams. No help whatsoever. I cannot recommend HostGator. Actually, I am leaving Hostgator as soon as I can.

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