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Every year on 17 june my ssl needs to be renewed and every year my site is down for 1-2 days because they do not do their job. SSL have been bought from them configured from them and still every time on this very date my site is down. They are friendly when talked with them but that doesn't matter since result is my site being down.
This wouldn't be an issue if they would allow me to install my own certificates and manage them but they have completely disabled SSL/TLS option in Cpanel (I dont know about shared packages but that is how it it is for Cloud Packages) so if you want additional SSL to be installed you need to pay them.
I really do not recommend it anymore.
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