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Hostgator Constantly Gets Hacked
i got hacked and I have to pay the price for it by having my website shutdown. On the 15 July 2018 I have noticed my credit card was charged 4 times without my authorisation. After a bit of search I noticed my Hostgator account was hacked again for the second time in 3 month!
Like the last time the hacker changed my primary email address and started purchasing hostgator's products! which to be honest looks like the only party profiting from this hack is hostgator. I am truly disappointed with the poor cyber security and costumer service of this host.
The first time I was hacked I couldn't get access my account to pay for my annual fees so in turn Hostgator shut down my website and made me to jump through the hoops to prove my identity. they never admitted that their server was hacked. They took their sweet time with me. It took them 4 weeks before they grant me access. I lost revenue, I was stressed and my credit card was charged. These guys deliberately ignored my claim when I said my account was hacked. This is the second time and the method of hack was exactly the same as before. If my webmaster (included as the trustee and the secondary email) did not notify them and myself, I am very sure Hostgator would have never found out about the hack. I wonder how many others' accounts have been hacked this way.
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