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  • 1,00
    August 03, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    August 03, 2018

    Waste of money, don't get burnt as I did.

    Waste of money, don't get burnt as I did. I desperately regret using Hostgator, so many of the features don't work, the shared hosting is slow enough to render our website useless (and yes, of course we've used all the speed optimisation techniques such as cache plugins) and there's no customer service. They have a "Live chat" but it never works for technical help. To speed things up, I asked if we could upgrade from shared hosting to cloud but they told me the only way to do that would be to buy a whole new cloud package (we paid for 3 years shared hosting just a couple of months back and they won't let us upgrade from that plan, we have to buy a whole new plan and lose the previous investment. It seems crazy to me because obviously we won't do that and they lose the extra revenue from us being on a more expensive plan).

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