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Wrong billing and have to pay for correction and each admin activity
Using hostgator shared hosts since 12month now with some really bad experiences:
-althought I made a downgrade, they charged the full amount (the amount for the biggest shared hosting package). After incisting, they told me that their system made a mistake but they will correct it and refund the amount payed to much. Unfortunatly, I have to pay $10 for this activity as it has to be done by admins.
-in an earlier case, I already had to pay for adn admin activity ($10 each)
-they needed 4 weeks to install an ssl-certificate (which was not issued in the US)
-the chat is a typica "call-center-chat" and wasn't able to solve any of my issues in the past. IN all cases, a ticket for the technical admins had to be created by the chat-people. This means: you don't have and real-time-support, the only support-system working is the ticket-system
My overall experience was a really, really bad one so I'll shift over to another host after they refunded my money.
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