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  • 1,60
    August 19, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    August 19, 2018

    Wrong billing and have to pay for correction and each admin activity

    Using hostgator shared hosts since 12month now with some really bad experiences: -althought I made a downgrade, they charged the full amount (the amount for the biggest shared hosting package). After incisting, they told me that their system made a mistake but they will correct it and refund the amount payed to much. Unfortunatly, I have to pay $10 for this activity as it has to be done by admins. -in an earlier case, I already had to pay for adn admin activity ($10 each) -they needed 4 weeks to install an ssl-certificate (which was not issued in the US) -the chat is a typica "call-center-chat" and wasn't able to solve any of my issues in the past. IN all cases, a ticket for the technical admins had to be created by the chat-people. This means: you don't have and real-time-support, the only support-system working is the ticket-system My overall experience was a really, really bad one so I'll shift over to another host after they refunded my money.

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