25031 hosting providers
Need Advice? Call us 1 (866) TOP-HOST
Wrong billing and have to pay for correction and each admin activity
Using hostgator shared hosts since 12month now with some really bad experiences:
-althought I made a downgrade, they charged the full amount (the amount for the biggest shared hosting package). After incisting, they told me that their system made a mistake but they will correct it and refund the amount payed to much. Unfortunatly, I have to pay $10 for this activity as it has to be done by admins.
-in an earlier case, I already had to pay for adn admin activity ($10 each)
-they needed 4 weeks to install an ssl-certificate (which was not issued in the US)
-the chat is a typica "call-center-chat" and wasn't able to solve any of my issues in the past. IN all cases, a ticket for the technical admins had to be created by the chat-people. This means: you don't have and real-time-support, the only support-system working is the ticket-system
My overall experience was a really, really bad one so I'll shift over to another host after they refunded my money.
We are an independently owned research and review service, funded by people like you. In the spirit of full disclosure, we get paid a referral commission when you buy digital goods following some of our links. Learn more
Copyright © 2004 – 2020 WebHostingGeeks.com.