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  • 1,60
    September 01, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    September 01, 2018

    Terrible welcome!

    After careful research I decided to transfer from iPage to HostGator. I paid my money and sent back their form requesting a Domain transfer. Nothing happened. I contacted their chatline - lots of pleasantries about a long queue. 3 days later I contacted their chatline again - this time they gave me a ticket number and said their admin would be in touch. Nothing happened. Chatline twice more. Got fed up and submitted another transfer request. Got a response with a new ticket number requesting further info which I sent immediately. No response. Chatline twice more. Chatline said my response had not been received. I sent it again and also copied it on chatline. Chatline said that their admin had now received it and promised conclusion of transfer in 24-36 hours. 36 hours later nothing had happened. Chatline agin. They said no response received to admit original request. I copied them transcript of chatline saying it had been. Chatline contacted admin and said i was now highest priority. I had heard this before and requested removal of account and refund of sub. Chatline said i would hear from billing within 24 hours. I have not heard yet . . . The whole process has taken over two weeks. Pathetic. Suggest you do NOT sign up with these incompetent oafs!

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