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  • 2,80
    September 17, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    September 17, 2018

    Absolutely Pathetic Support

    HostGator support used to be half decent. Of late no tickets can be logged - only live chat. Live chat is great for quick stuff. You would think a request to enable "mail" would be quick - nope. Took 1 hour only to then be told HG no longer supports command line emailing. Support told me it was out of their scope and provided me with a link to email from a webpage (not at all what I wanted - clearly no idea what they're doing) and to "contact a developer". Also cronjob not emailing - took 30min, end result - "contact a developer" - REALLY, is their blimming hosting and I must contact a developer (spend money) who would then have to contact them anyway?? Just RIDICULOUS! Do NOT use them if you want to do even slightly "complex" things like just using bash scripts.

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