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  • 1,00
    September 17, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    September 17, 2018

    Customer Support worse than any cable company!

    I had been a long time hostgator customer... but over time their service has gotten worse and worse... their customer support is down right deplorable... I won't recount the countless times I've spent disappointed on chat support only to have my session end with out any resolution. They don't have phone support, or email or even a ticket system anymore... ON TOP OF THAT their domain prices are higher than most competitors, Their hosting tools and platforms have gone through so many evolutions and changes that it's impossible to use much less find anything... but worst of all is the constant apologizing if you get on chat with anyone they apologize non-stop for how terrible they are.... just stop. STOP BEING TERRIBLE and you'll stop losing customers.

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