HostGator

I've been a hostgator client from 2012, few months ago my website was hacked, i didn't get any help from hostgator to get it back, they didn't have any backups (that website was about 4 years old on that server, no backups) i've made the entire website again, was a presentation website + blog (imagine all the work, find all the pictures, text...) And i had 3 of these website on that server, all compromised. All redone. Today i wanted to check something on my website and ...nothing, blank page. Index of /. I was contacting hostgator to ask what happened, where are my files, they don't know, their reply: "I have checked your domain's directory and I see no files in there. May I ask where are your website files located? That was their answear "D'oh!. I was asking for a backup, they have one, but it will cost me $25 to give it to me. Now i'm asking, is not their job, to not get hacked in the first place? And second, they should give that backup archive for free to help their paying customer. For this i'm canceling the account and i will search for a company that values their customers.