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This happened just this week.. I ignored all the bad reviews here about Hostgator and I regretted it. I bought one of their shared hosting and filled a migration request form with all the necessary information. It took them a day to ask more information, then another day to ask more. After the last information I gave, I don't hear about it for a number of days. Everyday, I have to get intouch with their chat support, every time I was told the migration is in progress or taken care of. Everyday I follow up in chat support not only once but a number of times everyday and the answer is almost the same except for statements like we are asking help from our manager for the issue which made me wonder why they need the help of a manager for something that is included in the package? and keep on asking if I have an issue later after the migration I will wait like this everytime? and I was really afraid. It was like it for a number of days until one day the chat support finally received a message from the migration team asking for the backup location that I already gave earlier. After all the time I was told that the migration is in progress, it turned out that it is actually not started. All the chat support people were lying and lying everyday.
Finally, I received an email that the migration was completed.and that is after more than a week. To make the story short I changed the DNS and pointed it to Hostgator. Then issues started, the site was showing it is unsecured and I can't even open the wordpress admin page. I have contacted the chat support and I receive the same pattern of lies during the migration, like they have submitted a ticket for the issues. and they have to talk to their manager to ask help. The thing that I dreaded is happening. The issue was never resolved until I gave up and have everything cancelled, pointed back DNS to my old webhost and everything is fine.
I can't believe there is such a webhost with a very very very bad support like Hostgator.. All the chat support agents are liars to bone. For everybody who are looking for a webhost, do not make the same mistake I made for ignoring the reviews here, you will regret it.. If there is no star in the rating that mean I cannot have even one.
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