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When it works they are great. When it does not they are horrid. 7+ days with no responses to support tickets when site is down because they shut it off. Vague messages at shutoff that give you virtually no details, Front line support shields Admins so you can never talk to someone dealing with the actual server. Long time customer that has hung with them a long time will be leaving on next renewal.. and while mentioning that, they give 50-80% discounts to new customers.. NOT to current customers who have been with them.. So get deal at first and lock in as long as you can because at renewal it it full retail rates which are NOT competitive
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