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  • 1,00
    October 28, 2019
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

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    October 28, 2019

    Run away from this company

    Run away from this company. I was with them for years but found that using Work Press was not user-friendly at all. Hostgator wanted around $400 to help fix a few minor annoyances I had in Word Press. I decided to go with another hosting company and another much friendlier platform. I paid Hostgator a $190 renewal for two years. They hosted me for 60 days. I requested a partial refund when I changed hosting services; they stated that I was over the 45-day period and there would be no refund. Don’t waste your money with this greedy company.

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    • Hello Everyone, We're sad to hear that Mr. Asparro wasn't happy with our services. The services that Mr. Asparro were requesting are not a part of the hosting package that he chose, so they would be considered add on services and do require an additional fee. We can understand the disappointment, but we're clear up front about what is included in our packages. We know that our 45 day refund policy is very generous and is more than most web-hosting companies offer. We know that Mr. Asparro isn't happy to not be getting a refund, but we stand by our refund policies. Mr Asparro is always welcome to come back, at any time, and use the services for the remainder of his contract. We appreciate the review, but hope that everyone understands where we stand. Thank you. Erinn Customer Advocate at HostGator

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