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Down for five days and counting, with no communication
Quick question: Your servers go down. Do you (a)
restore the backups, (b) contact your customers
and let them know that things will be up and
running ASAP or (c) stand around with the your
thumb up your keister.
They chose (c). From their piecemeal statements
to angry customers via the chat support, it
seems that they may not have redundancy, or
backups. Many of us, after five days, don't even
have DNS or MX servers up, sites themselves be
damned. Even those who have had their sites
"restored" are seeing months-old backups.
Yeah. I'm picturing a few dusty old servers in
some douche's basement. When they all crashed,
with no backups, it left all of us absolutely up
the creek without a paddle.
Also, it's been five days. No emails. No
"sorrys". No real updates whatsoever. In fact,
if my email hadn't stopped working, I would have
had no idea that their servers had gone down.
Do yourself a favor. Spend the extra few bucks
and go with a reputable company.
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