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  • 2,60
    January 13, 2021
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    January 13, 2021

    Embarrassing customer service

    The first two years were fine. The second year, they sent a bill, I paid it, they sent a bill, I paid it, they sent a bill, I sent evidence I paid, they said ignore the automated messages...this went on for months. In the end I paid twice what was billed. Then my access to my e-mail stopped, bad certificate. I asked them to check the certificate, they told me to change my password. I said I can't get to the cpanel, there's a certificate error, I provided evidence, they told me they could get in fine, lol, whatever. Their entire tech support department should be fired. DO NOT USE HOSTLATTE! Find a service that provides what it advertises.

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