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I had been having issues with their hosting due to frequent down times but it usually does not stay long, until my experience today
Can you imagine after their customer service rep told me, some time ago, that they are available till 12 mid night every day, I was impressed, not knowing it was a lie
My client called me to tell me their website was down by 7pm. Thinking I just needed to raise a ticket, to my surprise, after raising the ticket, no response.
I checked the other websites I was hosting with them, in case it was just this website that was down, but they were down as well.
I then tried their live chat, no one was online
I called their 2 numbers, they were off. A so called 24/7 service providers are switching off their phones
I then saw their Canada contact and called, it went to voice message.
I normally use foreign hosts but decided to patronize Naija company o. See the wahala I put myself in.
Please be warned!!!!!!
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