HostPapa

I have had an excellent experience with HostPapa. Up time, tech support, lots of service options and site development software that's easy to use. All Good

The uptime is fantastic and the prices are reasonable, but it's the SERVICE that really impresses me about HostPapa. I've been with HostPapa since 2007 and occasionally need technical or customer support, and it's always been friendly, professional, and effective. My most recent experience was moving a customer site to HTTPS, and what looked like a difficult situation in this case was solved by the rep on the first call. Their service is immensely superior to anything I experience with any other tech company. Highly recommended.

I have a domain and an addon domain with Host Papa. What drew me to them initially was the fact that they are green-energy powered. What keeps me there is the great service - I never have to ask the same thing twice.

I have been with Hostpapa for a number of years and have found them to be a user friendly outfit with very reliable servers. They host my 4 websites efficiently and I can certainly recommend them.

We used Host Papa's web hosting service for many years and had a very good experience.

I've been a fan of hostpapa for years and recommended them as the go to service for the business I am involved with. They proved their worth as we moved our website from an old, private server to hostpapa. They helped me get it done and made it very stress free. Love hostpapa!

For more than 10 years I have been hosted by HostPapa and they continue to outdo themselves in serving me. Recently when they noticed a threat due to bot traffic on my website, they contacted me before I knew there was a problem. They gave me some suggestions and tested the outcome for me, to make sure the steps I took worked and stopped brute force attacks.

I had a great experience with Host Papa. The online chat is really well resourced, quick and full responses to all queries and requests. Really impressed with them. I was with GoDaddy and transferred my site. I’m so glad I did, better prices and way better support. Host papa are the clear winners!

I signed up with HostPapa because of favourable reviews which singled out the reasonable cost and the high quality of user support, The reviews were correct! I've been very happy with the cost and also with the prompt, friendly and helpful support I've experienced. I'm confident that whatever problems I have, they will be resolved quickly after I consult HostPapa. I've also been very satisfied with the facilities available for building the web page although I haven;t leaned on them very hard yet. That will come in due course and I expect to be still with HP when the time comes. Thanks!

Easy to set up. Excellent and friendly support.

I always receive a fast answer when I need technical support.

My site is still under construction. So I am not sure about the uptime and all. But the Team had been really helpful and guided me throughout and is available 24x7. Would definitely recommend.

A pain to roll over with some conflict between services, but overall a good result as now working fine. Had an email issue a few days ago and fixed same day keeping in contact the whole time well done. Being honest is the their best policy. Large companies have a tendency to be disjointed no doubt too many chiefs and not enough Indians and yes to many "are you happy" surveys. The same thing today with restaurants always asking how was your meal sometimes before you have had a mouthful. Keep up the good work Host Papa. An overhaul of C Panel and "spam" that goes for all service providers is well over due..

Don’t respond adequately to complaints, terrible service and inconsistent information at best bordering on fraudulent at worst! AVOID!

Since 1995 I've been working with hosters and this is by far the most unreliable and erratic provider I've ever been with. We have several business-plans with them and they fall over with steady regularity. Support doesn't read the questions and just paste pre-defined answers based on key words they fish out. But they constantly change stuff around on config or the cluster or both and they constantly bring all (!) our sites down. Unfortunately we paid in advance until end of this year, but then we'll never do any business with these clowns ever again. AVOID

It wasn't great to start off with but you kinda get what you pay for with a cheaper plan. What's really gone too far is receiving an email titled '[#3198442] Excessive Resource Usage: Possible account suspension on Feb 12, 2018.' out of the blue which the body completely reads like spam. After logging into the dashboard to find out that it was a legitimate email, trying to resolve the issue has met with nothing but vague responses of what acceptable resource usage is and whether my account will still be suspended or not after taking actions with very little support to try and reduce this so called excessive use. What has really annoyed this user is the constant push for an upsell to a more expensive plan (where apparently a business plan isn't expensive enough and a VPS+ will be required to cater for my needs) for a simple blog with not even enough revenue is generated to pay for hosting at current levels let alone in excess of $50 per month. Also if I believe that it's mainly because of bots crawling my site then I can pay $25 per month (billed yearly) for their Sitelock Shield but they haven't indicated if I buy this now whether they will still suspend in 2 weeks time. Great customer service (sarcasm), followed by responses from their 'solutions team' of one email per 24 hours after responding within 10 mins on most occasions. I still don't know after days of interaction whether my account will be suspended and the only way that appears guaranteed to keep the service alive is to go from spending a few hundred $$s over a couple of years to $600PA. Anyone that has a blog or even a small business be prepared for either the inconvenience of potentially having to find another host or be prepared to pay a nice premium to keep your website going after you have paid your fees.

Support was very helpful and very responsive, furthermore the web site is very quick to respond, never seen it take time to load.

Hostpapa responds very quickly to my inquiries and helps to fix any issue (usually my lack of knowledge on the subject) in an extremely timely manner.

Dear Tech Team, thank you for your always kind, efficient and fast help. Your patience is so amazing and what I really appreciate is that you adjust your use of language when you explain what needs to be done to my level of a beginner. I have had to deal with many Tech Supports in my life. All of you can be very proud of the work and the tech support you are providing. Keep up the good work. Brilliant and amazing and caring. Best wishes, Leah Zinn Natural Fertility Australia

Helpful, fast, polite, and very efficient at resolving a mass migration of sites from a (very poor) another host service. The support from the team is second to none.

Back in 2008 I took out a HostPapa plan where everything was pefect. However, Since 2015, I've had nothing but trouble. Poor server response times and severe lag. with technical support taking days to fix, sometimes taking even 24 hours just to respond to the ticket. Despite moving my services to a newer server (twice), we still suffered severe outages or web site lag. This has greatly impacted our Google ranking, and without doubt lost us customers. In my opinion shared servers are over populated. So I took it upon myself to raise a complaint with HostPapa, asking how they expect I run a small business with such frequent outages and downtime. What do I recieve for my complaint ? HostPapa terminating my contract. I'm absolutely appauled and discusted. It seems HostPapa's way of keeping customer satisfaction high, is to terminate the contracts of those who have the audacity to complain. Please read for yourself. We want our customers to be happy at HostPapa, unfortunately following a review of your feedback regarding HostPapa and the services we provide it is clear that you have not been happy with us. As this is not a healthy business relationship we have taken the decision to end the relationship at this time and we are now providing you with 30 days notice. Absolutely appauling customer services.

We have 20 websites hosted at HostPapa, some of which go back about 10 years. I have found their support excellent both on the phone and through their ticketing system. They are very affordable for Canadians when you don't have to deal with 25% exchange rate on the dollar to host in the US plus they include a wild card SSL certificate. They have decent security and run MODSEC which blocks a lot of garbage traffic before it even hits our sites. For comparison, we have another 20 websites hosted in the US which are constant worry and require much more monitoring than we need with HostPapa. If you want to host with a solid affordable Canadian hosting company with great service, reliability and security, they are my first choice by a long shot. I have been doing web development for over 20 years and gone through quite a few hosting companies. Take it from and old guy,,, these guys are doing it RIGHT.

I really like the service I have been getting so far help is always there when I need it. What I appreciate about Hostpapa is they do not pester me into buying products or services as other providers do. I have found Hostpapa as a Host provider do things a little differently as well. I would recommend Hostpapa to my friends or anyone that is looking. Regards, Bert

best customer service i had come across for the year of 2017.... I recommend their service to everyone in need of the product

Exceptional follow through rang regarding a renewal and up grade to my service. Melanie the customer service officer handling my issue handled it with great professionalism following up on all my queries then returning my call to ensure I understood everything. I couldn't ask for more. Very impressed.