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HostSailor insights
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HostSailor TLDs
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0About HostSailor
HostSailor.com has established itself as a trusted provider of VPS hosting, Shared Hosting, dedicated servers, domains and SSL certificates. HostSailor.com is a truly global company with a unique focus on their customers around the world, each customer is provided the personalized attention and world-class service that is already making waves in the VPS hosting world. HostSailor is located in Dubai, UAE with a registered number of A224/03/14/8150 Regarding the servers, they are hosted in the Netherlands.
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HostSailor customer reviews (55)
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Hello Alex, We hope you are well. It took a while for us to reply to your review here due to some technical issues. We must say your experience has been unfortunate. But we know very well the reason for the suspension of your server was not linked to anything but the type of virtualization of your server - OpenVZ was no longer sufficient for your need. It was the very reason why we saw high network traffic on your server, which has led to the shutdown of the whole node where your server located. We had to suspend your server to protect other users' services on the same node. As compensation as well as a gesture of good-will to our very important customer like you, we have activated a XEN VPS for you with 30 days of service free of charge. Our technical team has been monitoring it ever since then, finding it's been running smoothly and being stable. We have been making an effort to investigate the issues you have reported here. We are also working on the improvement of our support service with more prompt and helpful responses to help our customers, as well as trying to find out how to prevent such a similar situation from happening again in the future. We would love to hear from you about your experience with the XEN VPS we have offered and how we can assist you further. Thank you! We wish you all the best, Host Sailor Ltd
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HaileyB07
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March 16, 2019Great Service. I have been a customer of Hostsailor for more than a year and they never gave me a chance to look for another service provider. HostSailor comes with Great customer support, Excellent Hosting services, reasonable price, high speed & reliable too
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Espana Romania Cstrike
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February 23, 2019hi all i hace my vps suspeded reason highest network traffic caused node outage what is that ddos atack i will change the host
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Dear Espana Romania Cstrike, Please accept our sincere apology for our late reply here. Could you please kindly provide the ticket number of your case (since we can't find a record in our system with your name), so that we can try to see how we can make up the loss you have had? We look forward to hearing from you soon! Many thanks, Host Sailor Ltd
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leads ridge
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August 30, 2018Offlate i have purchased two VPS from HS. They are performing well without any tech issues. The team provides good support as well.
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Claudio
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April 26, 2018I am one of those clients adopted by HostSailor after my first VPS Provider decided to quit market. HostSailor "adopted" clients without billing theyr services until next Bill Expiration, since then i am proud to be a HostSailor client and somehow proud that my "first VPS provider" quit market to finally have such great services and specially tech support VS price. If i`ll have to chose HostSailor as my FIRST VPS provider i will do it without hesitation. Thanks in Advance HostSailor
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Bakar swat
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April 19, 2018The experience is very good and the support teams are very reliable, fast and provide to the point solutions. The server is also good, till now it hasn't given me any problems LOVE from ALGERIA
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Sh lK
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April 05, 2018Great service and perfect uptime. I've been a customer for almost a year now and I never had to contact the customer support service for any issue, so very cool services so far!
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Johan Valdez
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April 05, 2018I like the support how they goes out of the box to help you. Only small issues with billing department and unavailability of credit card billing, rest is out class.
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Кирилл Гладков
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March 01, 2018I bought VPS Mini sailor for Telegram Bot, server works stably, have a excellent uptime.
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January 21, 2018This is the worst hosting website to order from, what ever is in their privacy policy page is not true and the "14 days 100% Money Back guarantee" is a scam I requested my money back the same day as I order the VPS because it didn't meet my expectation, it was too slow, they told to me to wait 5-10 days to get my refund, I waited and didn't get any refund they led me to open a PayPal dispute and at the end they won it because they told PayPal that I was abusing their service and they terminate my account and PayPal passed the dispute to their favor. BE CAREFUL BEFORE YOU STEP INTO THIS COMPANY BIGGEST SCAM EVER. Plus their servers are slow.
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I swear to you guys they are the biggest refund scam, you can check the ticket chat here on this link : http://www70.zippyshare.com/v/eqcAvysZ/file.html
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Our privacy policy is irrelevant to your case, not sure what it has to do with a refund request, we did honour the refund request and told you clearly it will take 5-10 "WORKING DAYS" and within 7 "WORKING DAYS" you disputed with PayPal and decided to use PayPal for the refund request instead of waiting for the 10 working days to elapse fully, since we did not have the funds after your PayPal dispute we told you we can't refund it since its on hold with PayPal and they refused your refund request because we have proven the case and showed them the entire email history, I am very sorry you feel that way but we really did our best to communicate with you that our refund policy works that way, however you kept threatening to open a paypal dispute from the start mocking our refund policy and saying its just a refund button not understanding that every company has a policy to follow.
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mustard mean
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December 01, 2017reliable hosting provider. I've been with them since mid 2016 up until now. they answered all my support tickets within less than 24 hours, sometimes within one hour which is very good.
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November 02, 2017Very good servers and support
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October 07, 2017I purchased a few servers from this company a month ago, and I am loving it! The day I purchased my servers, someone from their support team replied back within minutes to assist me. Additionally, whenever I need assistance, I get a quick reply back, even if it's not during business hours. They have a simple control panel where you can manage your servers with ease. I look forward to continue using this hosting for a long time!
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October 06, 2017hostsailor is very good support and price and security hosting, vps, vds
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Kristi Sutton
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August 30, 2017Their feature-rich hosting packages compelled me to try their services. I have hosted over 30 websites with their services, and they are exceptionally better in terms of value compare to other hosting providers. Highly recommended!
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Peter Siernick
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August 09, 2017We recently signed up for a shared package. Received free DDoS mitigation which is great as an additional security feature. They helped us get things right and are always available for help. It’s going great as of now… hopefully, we’ll continue with their hosting services for a long time.
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Marius Jankunas
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August 01, 2017Hello, I want to share my experience with HostSailor. I'm using HostSailor services for more than 3 years already. During this period i've tried most of services they offer and honestly it's safe to assume they are professional in their business. Ticket support is great, you don't have to wait for days to get an answer like with companies I tried in past. Hardware for services which they're using is high quality never had issues with failure at all, My dedicated servers speed is lighting fast http://beta.speedtest.net/result/6504331605.png and you able upgrade to even higher speed if needed. Pricing is really wallet-friendly for any customer. You don't have to pay overpriced setup fees, more ever if you follow HostSailor at Twitter you may find discount codes for already best pricing services. Especially I want thank to Alexander Freeman who spent lots of time to ensure every HostSailor client is happy with his service(s). And we really are, THANK YOU! Best Regards, Marius Jankunas
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July 16, 2017you wouldn't refund me my money after taking away all of my servers after i disputed 3 servers because i cancelled them and never got the refund for them then you banned all servers, it is a scam?
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Please note we only suspend services if they abused or sent spam, can you give me your account ID or Service ID and i will check it now and help you, i searched using your name and i found no services under your account
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Kindly let me know the server IP or Hostname so i can check, please note if we found any abuse case we will not be able to refund
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December 15, 2016They have cooperated to help me. It's ok. Hoping for better. Regards
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December 10, 2016I PURCHASED VPS XEN SAILOR THROUGH THEIR PROMO. TOTALLY FAULTY SERVICE. BANDWIDTH IS INCREASING CONTINUOUSLY WITHOUT ANY REASON EVEN I HAVEN'T POINTED ANY DOMAIN TO THEM. I ASKED THEM FOR HELP AGAIN AND AGAIN BUT ARE REFUSING TO HELP. INSTEAD BLAMING ON ME. VERY SAD. REALLY ANNOYED ON THEM.
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December 08, 20161. Hostsailor just switched my vps power off because its consumption of resources was inappropriate for them. 2. Also I found deleted my VPS by Hostsailor for overdue though internal credit account had double of month pay sum. 3. There's no refund process in Hostsailor hosting company.
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September 27, 2016I am using Hostsailor VPS more than a year and totally satisfied with their service. It has awesome stable server and it's performance is great. I used many providers before but none of them are stable like Hostsailor. There was no downtime at all for this long period which is really amazing. OS re-installation is genuine unlimited. The big thing is no one can beat Hostsailor's VPS pricing, at least I have found none. I am using unmanaged VPS but whenever asked their help, they never refused. They were always on my side in the time of need. Their tech support is fast and very friendly. I wish best of luck for Hostsailor.
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September 19, 2016I can personally confirm all the very positive ratings here. I made in the past really bad experiences with other hosting provider, but here with HostSailor I'm really happy. You get the feeling as a customer you get treated as the "king" himself, every ticket gets worked-on immediately and if there really might be a reason that could cause you to look to competitors, they put a hard effort to eliminate that reason. This is really a quality of service which you don't find often on the web! So I can really recommend HostSailer!
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August 26, 2016English: I have a managed VPS with Hostsailor and I am very satisfied with their service.VPS works fine, fast and no downtime. They provide high quality and cost effective solutions with great support! I recommend them! Hungarian: Kitűnő menedzselt VPS szolgáltatás Nálluk van a menedzselt VPS-em és kitűnő szolgáltatást nyújtanak hozzá. A szerver gyors és mindig elérhető. Magas színvonalú és költséghatékony megoldásokat biztosítanak.. Továbbá kitűnő supportjuk van! Csak ajánlani tudom őket! Swedish: Perfekt VPS tjänster Jah har en VPS hos Hostsailor och jag är mycket nöjd med deras tjänster. VPS fungerar bra och altit tillgängligt. De tillhandahåller högkvalitativa och kostnadseffektiva lösningar med mycket bra support! Jag rekommenderar dem!
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August 23, 2016Greetings Everyone: I will say that i read these reviews i was a bit skeptical. I did not know what to expect with "HostSailor" were they going to take my money and run. were the going to be like the majority of the other hosting companies that i have hosted with, I have worked with many hosting service providers in my 11 years and have been hosted by various providers all over and must that by far Host Sailor has provided by far the highest level of support. they are very responsive and quick to not only address our concerns but eager to get the issue resolved as promptly as possible. . I cannot say that about other hosting companies that i have worked with in the past. I can and will say this about Host sailor. Di-spite all the issues that we have encountered during the migration process. Our old server has over 20 sites that needed to be transferred . and we had a lot of issues throughout the move There support team resolved them all. Kudos and well done Regards,
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www.hostsailor.com
Trash, not hosting.
Trash, not hosting. I used their services for several years. But the last six months have become hell. They have a lot of overselling. They regularly fall all the infrastructure. Even their own site crashes. In these periods it is impossible to create flows. They turn off the VPS for false reasons, without evidence, without notice. Support takes a very long time. Support is not competent.
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