Hello, I understand that you were unable to complete account verification, this is the only reason we could not accept your account/order. We were more than happy to try and work with you; just we were unable to receive any e-mails from you. We responded promptly and answered your phone calls and support ticker replies. Just couldn't accept your payment without verification. We are always eager to work with our customers and find solutions. We would have been more than happy to receive a secure URL or another method of providing the information that was not being received via e-mail. E-mail delivery just never happened, and it was due process to close accounts unable to be verified. We fulfill all services with valid payment. In this case, there was no verified payment.
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