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InMotion Hosting, Inc.
the behavior inmotion hosting
this is the behavior inmotion hosting :
this person change to
2000S (Web Hosting) 1 year 479.88 without my permission
this is the way u care about ur customers
01:47:04 AM [Darshana] Hi
01:47:37 AM [Darshana] are u there
01:47:47 AM [Kristina F.] Yes I am here
01:48:13 AM [Kristina F.] How can I assist you?
01:48:40 AM [Darshana] I hv some payment problem for renewal is it possible to change
R-2000S (Web Hosting) 1 year 268.68 to 6 month term
01:49:04 AM [Kristina F.] We can always change the term of your plan.
01:49:08 AM [Kristina F.] For security purposes, we will need you to verify the account with either the current Account Management Panel (AMP) password or the last four digits of the credit card we have on file.
01:50:03 AM [Kristina F.] Thank you for verifying your account, Darshana.
01:50:38 AM [Darshana] can you give me pls more discount for this.. i'm in payment issue that the reason
01:51:28 AM [Kristina F.] Please hold 3 - 5 minutes while I look into this for you.
01:52:24 AM [Darshana] ok thx
01:56:58 AM [Kristina F.] Thank you for holding. I appreciate your patience.
01:57:18 AM [Darshana] yup
01:59:05 AM [Kristina F.] It appears that last year you were given a 2nd year of our introductory pricing and this was never updated to our standard pricing. I can see if we can honor this pricing for another year but, we would not be able to offer any discounts on it.
02:01:34 AM [Darshana] ok pls make same price for 6 month term i'm big trouble but i required to continue. i can't pay that much amount
02:01:54 AM [Kristina F.] The 6 month term would be $239.64
02:02:16 AM [Darshana] this half $134.34
02:02:48 AM [Kristina F.] The pricing was never updated to the standard pricing. You should be paying $479.88 per year.
02:03:00 AM [Kristina F.] The 6 month pricing is $239.64
02:03:23 AM [Darshana] can u make same this price half
02:04:05 AM [Kristina F.] I unfortunately, I would not be able to offer any discounts.
02:05:15 AM [Kristina F.] Did you want to go to a 1 month term? That would be $39.99
02:05:24 AM [Darshana] nop
02:05:38 AM [Darshana] i'm not asking discount
02:06:02 AM [Darshana] i'm asking 6 month term same current price
02:06:43 AM [Kristina F.] Unfortunatley, we would not be able to do that since that is introductory pricing
02:07:11 AM [Darshana] or this 268.68 i can pay two payment
02:07:16 AM [Darshana] not one time
02:07:48 AM [Kristina F.] How far apart would the payments need to be?
02:08:06 AM [Darshana] half half
02:08:44 AM [Darshana] 3 month
02:09:05 AM [Kristina F.] I am sorry but, we would not be able to do that.
02:09:24 AM [Darshana] wt can do for
02:09:51 AM [Darshana] i can't pay one time that why i'm asking this
02:10:11 AM [Darshana] pls ask ur supervisor
02:10:11 AM [Kristina F.] I understand but, we can't do payments 3 months apart.
02:10:23 AM [Darshana] wt u can offer
02:10:54 AM [Kristina F.] I apologize but, there is not much I can offer you since the account was left at an introductory rate.
02:11:43 AM [Kristina F.] The only other thing I can suggest is to go to a 1 month term
02:11:56 AM [Darshana] who many days i hv for after renewal date 09/08/17
02:12:07 AM [Kristina F.] 7 days.
02:12:23 AM [Kristina F.] You can also contact us if you find you need more time beyond that
02:12:32 AM [Darshana] 1 month term $22 per month
02:12:55 AM [Kristina F.] 1 month term is $39.99
02:13:22 AM [Darshana] can u give me some solution pls ask ur superiors
02:13:45 AM [Kristina F.] Please hold 5 - 7 minutes while I look into this for you.
02:13:50 AM [Darshana] thanks
02:18:44 AM [Kristina F.] Thank you for holding. I appreciate your patience.
02:20:20 AM [Kristina F.] Unfortunately, we would need to move your pricing to the standard rate. So if we move you to the 6 month term it would be $239.64. If you stay at the 1 year term it will be $479.88. You can move to the 1 month term for $39
02:20:26 AM [Kristina F.] $39.99
02:21:09 AM [Darshana] pls keep this way
02:21:29 AM [Kristina F.] I apologize but, I can't do that.
02:21:55 AM [Darshana] after i contact u changing prices
02:22:12 AM [Darshana] what is this
02:22:16 AM [Kristina F.] This is the price that you should have been paying. It was not updated.
02:22:36 AM [Darshana] i will pay some how that payment
02:22:41 AM [Darshana] keep like this
02:22:57 AM [Kristina F.] I apologize but, I can not keep it at this amount.
02:23:23 AM [Darshana] after i contact only now u going to change
02:23:38 AM [Darshana] till this time u told me pay this amount
02:23:42 AM [Kristina F.] We would have caught it when the account came closer to renewal
02:23:55 AM [Darshana] i'm posting this to social media
02:24:18 AM [Darshana] this all chat
02:24:24 AM [Kristina F.] I apologize but, you recived a discounted rate 2 years in a row.
02:24:47 AM [Darshana] what the behavior inmotion hosting
02:25:00 AM [Kristina F.] May I help you with anything else today?
02:25:06 AM [Darshana] nop
02:25:15 AM [Kristina F.] Thank you for contacting us today. Please remember we are available 24/7 by phone, chat and email. If you would like to provide feedback on the service I provided for you today, you may email: firstname.lastname@example.org. Have a great day.
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