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Great customer support
I would give their tech support staff 6 stars if I could. They are very responsive, pro-active and competent.
I messed up my wordpress install (100 % my fault) and they helped me to get back on my feet in no time. I broke my jetpack sync - again they fixed it within 10 minutes of me reaching out.
I provided incomplete information to the registrar which could have gotten my domain suspended. They informed me pro-actively incl. a step by step manual on how to fix that. When I struggled to follow the steps it took one email to get them to do it for me. No arugments, no "this is not part of our SLA" et.c.
Great to work with!
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