IXWebhosting

I agree with other recent reviewers. Since takeover by site 5 the downtimes have increased dramatically and the support is virtually non-existent. RUN A MILE!

They let my domain expire and won't allow me to renew it.

I have had my domain through Dotster.com since 2000. I moved it to ixwebhosting in February of 2010. They have been great! I have never had any down time on my site while being hosted by ixwebhosting. However, they got bought out by Site5 and my web content was migrated to a Site5 server yesterday. After I redirected the nameserver information, my site was up and running for about 4 hours. Then the Site5 server disappeared. I did manage to contact Site5 "online chat" helper and he verified my name server info, but he too could not find the server, although he insisted that the server was up and running! He suggested I wait 4 or 5 hours till it may come back. My site has been gone for 22 hours now and still will not load. I too will be looking for a new host soon if they do not find the server or a little later once my paid time with them is closer to being up. At any rate, since ixwebhosting is closing their doors, DO NOT sign up with them. Site5 is not anywhere near as reliable as ixwebhosting WAS!

I have had my hosting with these guys for over 4 years, and noticed they have merged with another company, all I can say is the customer service is none existance now as to what it use to be, I have had a problem with my site and loosing money as people cant order off there anymore, only happened since the merged, ignore emails and dont respond. Will be changing hosting as soon as mine runs out. Very dissapointed.

These guys used to be great. But not anymore! Their support staff used to be very knowledgeable and helpful, even with some relatively complex technical issues. And they at least had 24/7 tech support available via web chat. But I noticed recently they only offer chat or any other support (phone or email) 5 days a week now during extended business hours (until 10pm). And I've had some support tickets go unanswered for over a week! And then, even when I did finally get a reply, it was no help at all. They didn't actually test and verify the issue I was having, let alone offer any help. It seemed like they didn't even bother to spend the time reading my email to see how to repro the issue. - I'm currently investigating moving my domain hosting to another provider with better support. After almost 10 years with IXWebhosting, their support has gotten so terrible now that I'm willing to expend the time and effort to relocate my domains and websites and kick them to the curb. - If you are considering using IXWebhosting, I would strongly advise against it. Their tech is really outdated, and now they apparently have a large enough user base that they don't care enough about their customers anymore to offer even halfway decent support.

So for the 4th time I call and get a Customer NO SERVICE rep who lies to me and tells me the problem has been sent to the a top tier support and the issue will be resolved within hours. But NO, it isn't. In fact I don't get an email or a call letting me know my ticket has been resolved. NO, nothing but lip service from a bunch of liars. What does a person have to do to get this matter resolved?

I have been with Ixwebhosting for 10 plus years. The shared web services are good for the price in my opinion. The problem is the mail service. The program they run is Hord and it is Terrible! Its web interface is lacking. But the worse part is the mail DOSE NOT support SSL or TSL. All your mail including your password is sent in the "Clear" for anyone and everyone to see. In this day and age that is Inexcusable! Obviously you can't run any form of a business using unsecured email with out a lot of liability. Really stupid on Ixwebhosing part.. I hope they fix it before my contract is up.

I have been with ixwebhosting about 10 years now and the quality of service, uptime and also reasonable prices are all there. I strongly recommend it.

Servers are constantly down, customer support staff do not speak English very well, and they always have lame excuses for downtime. Terrible company! I'm switching immediately!

You have to really suck to get me to leave. I mean, I can barely spell email, so changing my provider is an earth moving proposition. IXwebhosting sucks that badly. After 7 years, I finally couldn't take it any more so I took off the auto renew. My account was closed suspended on a Sunday at the end without any notice. Their customer service is in India and after 3 tries I gave up even trying to get the rep to understand what my name was. In the end, they refused to give me a single day grace period to move my account and instead preferred to bounce all my emails. STAY AWAY FROM IXWEBHOSTING.

2016 they had alot of reliability issues unfortunately, they gave me free service for a few months but having a website down for many days isnt cool.

Offered FREE additional domain and then charged me for it 8 months after I had cancelled the account. When I called to complain, they said I only cancelled the hosting account and I did not specifically tell them to cancel the domain name too. SHADY "organization". BEWARE.....

Avoid this shoddy business, but if you do use them, watch out for their cross-check sales for services such as SiteLock and Domain Club. They'll slam yu for services that you don't want, and then tell you its their "Corporate policy" not to refund.

I have been with IX for probably 10 years, and only now discover their claims of Unlimited Disk Space means 30Gb. If I had know that when I joined I would not have signed up. Don't give me any of this 'Fair Use' BS. If you drew a line around 200GB I would think that was reasonable. But to make such absolute claims of "worry free unlimited disk space" without any reference to the actual limit, is simply dishonest. Even in their Fair Use of Resources page, if you know about its existence and google it directly, there is no mention of a 30GB limit. But then they have the hide to tell me that they will suspend and delete all my content if I don't remove the excess to 30GB in 2days! That's just plain rudeness. I should have known to beware when I saw IX had been taken over by Indians - after years of travelling in India, you'd think I would have learnt my lesson. Now I'm going to have to find another web hosting service that is honest about its plan statements.

full fuc**** hosting, they not provide all thing that they commit in their package, they hide CPU and RAM and storage limitations like CPU limit for all domains for unlimited package is only 300-min-cpu and f**** your date by them selves and not inform you. they are all bullshit. thanks

If you do decide to use this company, be very aware. Read the reviews and heed them. They will take your money and run if it is at all possible. they will never issue a refund even if you stop using their products. Your sign up will be great and the customer service during that time is fantastic. After that it all goes down hill. Spam filtering - They told me to use outlook and get an a spam filter, they don't offer that service. That is insane! even FREE email services provide that. I guess you could have them host your email and then forward it to gmail or yahoo for you to read it, but that is rediculous. I guess I'm a paying customer for another year. Just stay away! There are better options out there.

I'm hosting my websites with IX for past 7 years and its awesome experience. The servers are far superior compared to other hosting. I had never experienced any server issues in my hosting journey with IX. I love the dedicated super hero concept. We will be getting individual agents assigned for any support issues. The prices are also competitive and can get offers by contacting the support teams. I like the chat support which is always super and ready to help. Just upload the website to server and forget about accessing the control panel. Your website will be up and running always. Super cool servers. I jut love hosting with IX web hosting

I've been a paying customer for 9 years and 9 months. For a long time the hosting was good and cheap, I was grandfathered in with an unlimited storage & bandwidth plan for something like $9 a month. Within the past 2-3 years IX began slowly raising my rates without any notice or warning. I now pay twice as much for less service. My site is constantly down, I have had to deal with problems sending out emails due to them not keeping their servers clean. The webserver my site was located on has been on every email blacklist known to man, yet I overlooked that. Their servers constantly corrupted data mid-transfer. I'd upload a 120 line file, the file that ended up on the server would be 127 lines with the last 7 lines repeated at the bottom of the file, breaking the site. I ask them for tools to help me build a better site like cPanel and NodeJS, they refuse. My site goes down, I had a file using too much memory, I fix it 15 mins later. 3 hours after that they still have not fixed it!!!!!!

When I started with IX Webhosting in 2009, the customer service was fantastic! It was always one of the same few people who answered and they could help me with any issue. Since then, they clearly outsource it. Now, people never understand what problem I am discussing. They are lost on the meaning of what I am saying. We clearly have language barrier issues- each time I call. It is incredibly frustrating.

I have 2 hosting plans with them: 1 since 2011, the other one - since 2012. I made a HUGE mistake by subscribing to an Automatic renewal. Why? Because this year, we had switched to a different hosting provider 2 months before our IX Web hosting hosting plan expired (the price of the package doubled over the 3 years), but did not turn off automatic renewal. They charged the credit card. And when we approached them (the same day!) asking how we can resolve the situation, perhaps, get a refund, because we cancelled using their hosting months ago, the response was: you can cancel hosting, but you did not update the automatic renewal policy. We don't provide refunds for this. Go ahead and cancel all your accounts with us but we are keeping the money. Even though we contacted them on the 1st day of the new annual billing period. The refund policy applies for 90 days after the day of the purchase. Does not apply to renewals at all. Now, if you want to change your billing information, you can

Their recent 48+ hours crash was bad enough, but their customer service during the outage was ridiculous. They would not post global status updates. Only answer individual complaints, and many they would just ignore. I lost 2 days of email, but they would never admit it. The only way that they were will to help me if i gave them specifics of each email, sender address, date/time, etc.. Really easy for a customer provide if they never receive it! They posted on their website that the problem was resolved. Then i tell them i dont have any email, and they said it is still in queue. When I asked again, they said all was delivered and completed. When pressed, then they say well some is still in queue. Bottom line is mail was lost for 24+ hours, and they could never be forthright and honest about their mistake. I am going to find a different provider.

not if you are serious about business. http://status.ixwebhosting.com/2016/04/28/mail-server-urgent-maintenance/

Now eMail servers down for over 26 hours... Absolutely unacceptable. Not the first time that this has happened and now convinced that it is not the last!

I started with ixwebhosting then support problems...should have export out of the US.....before that great after....do not expect support.......Now went to lunarpages.com.....that was good till this Sunday and one of my web sites....with the large flip book uploads....quit.....errors all over....I have 2 other web on theirs no problem large flip book uploads...at 300/300.......They are switching around their web servers......now I can expect to be traveling back to ixwebhosting......right now that upload is going strong and fast............I run 5 tower computers....2 with web uploads going all the time.......My idea is get 2 and switch between the 2 when one gets unstable......

My credit card company had changed my number without my realizing it, so I ignored renewal notices. When the charge failed, they sent one notice at 4:12 am that came in the overnight batch. I didn't notice it. Three days later, with no further warning, they suspended my account. Fair enough. But while suspended for 8 hours, they threw away all my incoming email. That is despicable. I should note that the service was reasonably adequate before this. The email filters I built were partially ignored. Response time was often minutes (altho I think that improved when they w=switched my server). I haven't tried anyone else, but I sure hope there's better out there!