I am sorry you experienced this issue. In reviewing your account with us I see that we allowed you to change the billing period of your Expert Plan to a Monthly one, the difference was credited to your billing profile balance. And you were able to use those funds for new purchases or for the renewals of your existing products. In addition, one of our managers did try to contact you several times to see if this was satisfactory but could not get an answer nor a reply to their email.
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