Hello Rob, We understand why you'd be concerned about seeing your renewal rate change but we can explain why that happens. Over the past several years, we’ve made investments into improving our products, but in order to keep offering you the features that you can’t get anywhere else like free Dedicated IPs, low-cost SSL certificates, unlimited hosted domains, unlimited bandwidth, storage, FTP accounts, etc..., we occasionally have to raise our prices. We try to make these occasions as rare as possible.
However, it sounds like you are still having a few problems with things like blacklists and file uploads which should be rare. Please contact our support team and reference this review so that we can take a look into these problems for you.
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