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  • 1.00
    June 30, 2016
    • User-friendliness
    • Price
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    June 30, 2016

    Worst web host on the internet

    I've been a paying customer for 9 years and 9 months. For a long time the hosting was good and cheap, I was grandfathered in with an unlimited storage & bandwidth plan for something like $9 a month. Within the past 2-3 years IX began slowly raising my rates without any notice or warning. I now pay twice as much for less service. My site is constantly down, I have had to deal with problems sending out emails due to them not keeping their servers clean. The webserver my site was located on has been on every email blacklist known to man, yet I overlooked that. Their servers constantly corrupted data mid-transfer. I'd upload a 120 line file, the file that ended up on the server would be 127 lines with the last 7 lines repeated at the bottom of the file, breaking the site. I ask them for tools to help me build a better site like cPanel and NodeJS, they refuse. My site goes down, I had a file using too much memory, I fix it 15 mins later. 3 hours after that they still have not fixed it!!!!!!

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    • Hello Rob, We understand why you'd be concerned about seeing your renewal rate change but we can explain why that happens. Over the past several years, we’ve made investments into improving our products, but in order to keep offering you the features that you can’t get anywhere else like free Dedicated IPs, low-cost SSL certificates, unlimited hosted domains, unlimited bandwidth, storage, FTP accounts, etc..., we occasionally have to raise our prices. We try to make these occasions as rare as possible. However, it sounds like you are still having a few problems with things like blacklists and file uploads which should be rare. Please contact our support team and reference this review so that we can take a look into these problems for you.

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