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  • 2.60
    December 17, 2016
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    December 17, 2016

    www.ixwebhosting.com

    Appling dishonesty with "Unlimited"

    I have been with IX for probably 10 years, and only now discover their claims of Unlimited Disk Space means 30Gb. If I had know that when I joined I would not have signed up. Don't give me any of this 'Fair Use' BS. If you drew a line around 200GB I would think that was reasonable. But to make such absolute claims of "worry free unlimited disk space" without any reference to the actual limit, is simply dishonest. Even in their Fair Use of Resources page, if you know about its existence and google it directly, there is no mention of a 30GB limit. But then they have the hide to tell me that they will suspend and delete all my content if I don't remove the excess to 30GB in 2days! That's just plain rudeness. I should have known to beware when I saw IX had been taken over by Indians - after years of travelling in India, you'd think I would have learnt my lesson. Now I'm going to have to find another web hosting service that is honest about its plan statements.

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    • Hello Michael, I know it's frustrating to hear that you have unlimited storage space only to then be told that you have to reduce the amount of storage you are using. The reality is that on these shared servers we have to maintain a stable environment for all users. When one user goes way above and beyond the standard usage on a server, we have to take action to prevent it from impacting all the other users. If you would like to discuss this situation further, we are willing to listen and work something out with you. You can contact us at support@ixwebhosting.com and we will respond to your concerns as soon as possible. Thank you, IX Web Hosting

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