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  • 2,40
    March 06, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    March 06, 2018

    Customer service has taken a nosedive.

    These guys used to be great. But not anymore! Their support staff used to be very knowledgeable and helpful, even with some relatively complex technical issues. And they at least had 24/7 tech support available via web chat. But I noticed recently they only offer chat or any other support (phone or email) 5 days a week now during extended business hours (until 10pm). And I've had some support tickets go unanswered for over a week! And then, even when I did finally get a reply, it was no help at all. They didn't actually test and verify the issue I was having, let alone offer any help. It seemed like they didn't even bother to spend the time reading my email to see how to repro the issue. - I'm currently investigating moving my domain hosting to another provider with better support. After almost 10 years with IXWebhosting, their support has gotten so terrible now that I'm willing to expend the time and effort to relocate my domains and websites and kick them to the curb. - If you are considering using IXWebhosting, I would strongly advise against it. Their tech is really outdated, and now they apparently have a large enough user base that they don't care enough about their customers anymore to offer even halfway decent support.

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