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  • 3.20
    July 11, 2014
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    July 11, 2014

    These people are incompetent

    While the plans they have are full of features, their tech support is horrible. They're totally mismanaged. The hardware is not always reliable and I have suffered through much downtime this year. I will say when it works it is generally pretty fast though. A server "upgrade" this year caused numerous problems. What was supposed to be a seamless upgrade was a nightmare. They make changes to files without telling you what they are doing which often results in additional problems. They do not adequately read tickets, and it is not unusual for a ticket to get passed around to numerous people which results in endless repeating and clarification. Stay away. - I'm leaving for good, which is why I am here. They were OK for a while, but not anymore. I am a very patient person, but they've pushed me too far.

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