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Just host sucks
we renewed our ssl certificate 20 days ago, due to a checkout mistake, we had to contact customer service to adjust to the proper ssl certificate for the renewal. The customer service agent proceeded to the refund and processing of the renewel request for our ssl certificate. However, the pending request to cancel and reactivate to ssl renewal transaction created a code error at Just host and the agent had to open a Higher tech support ticket to resolve the issue and proceed with the proper renewal. This was 18 days ago. Now multiple tickets have been created and after countless attempts to get answers from JustHost, Just host is unable to tell us when our ticket will be answered or when the issue will be fixed. In the meantime, our e-commerce site remains without an ssl certificate and unable to confirm security to our customers, leading us to loose thousands of dollars every week. Just Host cannot confirm what the issue is or when it will possibly be resolved.
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