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  • 2.60
    September 22, 2016
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    September 22, 2016

    www.liquidweb.com

    LiquidWeb sold customers without informing us

    LiquidWeb sold my site to DeluxeHosting.com without letting me know and without giving me the chance to upgrade to a more expensive service. They said they sent me a message, but I cannot find it in my email, including junk mail. I had to change the DNS for my site ...reconfigure my email accounts ... just to be online and then when I called DeluxeHosting to get advice about how to upload content, I was on hold for more than 30 minutes. I gave up and tried their online chatting system. It was down. I called LiquidWeb to ask what I could do and they said I could come back as a NEW customer, going through all the pain and expense of transferring the site back to them. Until they sold my account, I was very happy with LiquidWeb. I would have bought a more expensive account to stay with them. But now I feel betrayed and looking for another hosting service

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