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Ever since LiquidWeb took over from rackspace (over a year now), the service has been awful. Our database connection went down several times, email service unreliable, and the support is very very bad.
The support staff are not knowledgeable at all and are not least bit interested in helping. Rackspace was expensive, but it was worth the price. LiquidWeb is absolute dog shit now.
I spent an hour with a support guy because THEIR website had a certificate error that made it impossible for me to login. After half an hour I asked him to call me so I can explain it to him, he refused. After an hour I just closed the chat window in frustration. It was fixed two days later!
It took me more than a month to contact all my customers and move them to our new hosting (AWS). But it was worth it.
Do yourself a favor and stay the hell away from these clowns.
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