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  • 1,40
    September 16, 2019
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    September 16, 2019

    www.liquidweb.com

    Company is going down...

    We purchased VPS service and tried to have our websites migrated to Liquid Web after reading positive reviews. We waited almost 1 week to be notified that the migration was complete. After the migration our e-mail never worked for multiple accounts costing us a lot of lost business revenue. The migration support team was not very responsive sometimes taking up to 7 hours top respond. Their "59 minute" support guarantee is unrealistic. They never repaired the e-mail problem so we had to go back to our old hosting company because of us losing money daily with their service not working. They even tried to Pro-Rate our refund because they stated that we had the service for a week which we did not because it was inoperable. We will have to Dispute the charge for the refund. I have been reading reviews about this company all over claiming that the company was sold and they are no longer the good company they used to be. Any businesses that count on reliable hosting service to earn revenue should stay far away from this company since they are no longer what they were in the past.

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