Liquid Web, L.L.C

I would like to give them a -999 rating if I can. We have canceled the service we signed up for in 2016. Early 2017, we started seeing the charges again and I had to call to cancel again. It is now June 2018, they started charging us again $25/month for the service they even admit not having any more. When I called, a rep told me again to go through their "interactive" cancellation process again with the cancellation team that is not available by phone. When I asked him about getting refunds, he says they'll refund 2 months worth. I am owed hundreds of dollars. What's worse? They'll start charging us again later. This should not be allowed!

I signed up with LiquidWeb after experiencing good support in some limited exchanges. Once migrating across, the issues never stopped. All our emails started getting filtered into people's spam folders. I spent day after day on the chat support where each staff member would tell me they were going to set all the SPF/DKIM info for the domains. I would then check back later and nothing was done. After 10 days and so many frustrated clients, I asked for instruction and then went and changed all the records myself. This still did not solve the problem, however, but then I was told since one of my accounts had been hacked at the previous server and had been sending spam emails, my IP address was blacklisted and that there was nothing they could do. On my previous hosting plan, all my domains were separated with different IPs so they couldn't affect each other this way. I asked if I could get another IP address and they told me that it wasn't possible and that "Networking" wouldn't allow it. They told me the only solution was to purchase premium business email, which bumped my monthly plan up by $22. I had no choice but to set it up and move 12 email addresses there. During the migration, countless issues took place again, but they offered no support. Later, I learned that they resell Rackspace email hosting, so what they could do was limited. Of course, this wasn't explained BEFORE I signed up. Once again, I was on my own. After spending another couple of days, it was finally resolved. Now, 2-3 weeks later, and finding very strange communication between my clients and I, with some becoming quite frustrated, I realized that my responses are never making it to them! Some emails I had responded to 2-3 times and nothing was getting through. My projects have been completely stalled! Of course, once again, after reaching out to LiquidWeb support, I am told that all my emails are going through according to their logs, and therefore it is a problem on the receiving end. Nope, the fact that this only started happening after moving to this so called "premium" service has nothing to do with it. It's 100% my fault and I'm 100% on my own again. NEVER EVER EVER in 15 years have I had such a bad experience. I've hosted with many companies. Even in places where I thought the support wasn't so good, at least everything worked. This place is a joke! BEWARE!!!!

I'm a solopreneur web consultant. They double my pricing in one month. So I took my 70+ sites and discovered there are alternatives. I wish them luck!

Ever since LiquidWeb took over from rackspace (over a year now), the service has been awful. Our database connection went down several times, email service unreliable, and the support is very very bad. The support staff are not knowledgeable at all and are not least bit interested in helping. Rackspace was expensive, but it was worth the price. LiquidWeb is absolute dog shit now. I spent an hour with a support guy because THEIR website had a certificate error that made it impossible for me to login. After half an hour I asked him to call me so I can explain it to him, he refused. After an hour I just closed the chat window in frustration. It was fixed two days later! It took me more than a month to contact all my customers and move them to our new hosting (AWS). But it was worth it. Do yourself a favor and stay the hell away from these clowns.

Garbage hosting. Terrible interface. Crap customer service. You're better off hosting your website with the Taliban. Host with these guys and you'll find out what it means to be an unappreciated piece of trash, the'll show you the true meaning. Welcome to the future of liquid crap, we've perfected it's inefficiencies and want nothing more than you to wallow in it's misery. Stay far, far away.

Support is second to none! You can tell they work hard to be great and it really shows. Been with them several years and have no complaints. Best value of all the hosts I've used.

We've been hosting with LiquidWeb for 7+ years and have loved every minute. Fantastic uptime, and truly the best support you could ever ask for. Their prices are not the lowest around for sure, and we're downsizing some of our sites so not sure we will be able to stay with them for much longer, but I would highly recommend it over any other host for those who are within the budget.

Hosted with liquid web for over 10 year and there service used to be unrivalled and we were happy to pay there premium prices, however there support has become awful I waited over 48 hours for a response to a problem then they had the cheek to offer me $5 compensation, Absolutely shocking

liquidweb.com is the best domain and hosting providing company. they offer low cost domain. The special thing in the liquidweb.com is that they always offer coupons for their customers as well as i love their hosting packages. But they do not have good customer support. So I am switch with LiveMNC.com. Now I am satisfied with LiveMNC.com.

We have been with liquidweb for serveral years and their commitment and high quality hardware are second to none.

Despite of many questionable positive short reviews and rates I had nothing but horrible experience with Liquidweb. They provide very slow support , and some times they takes days to reply, I have a feeling that many of their "support employees" are inexperienced and possible part time contractors if not freelancers. If you need support from a hosting company, in my honest opinion go elsewhere. Unfortunately I did no choose them, they bought my hosting company out for not being able to compete at same level quality of service. They can buy the competitors because they make lots of money hiring cheaper "employes/contractors" and then when a competitor shows up raising the bracket with better services, they buy them to keep the standards lower. Sad but true.

Whenever we have new requirement to design deployment architectures, improving reliability and availability of services, storage and load balancing requirements and any issues related to networking, SSL, additional IP requirements etc. we never hesitated to post a query to their heroic support team who treated us with at most enthusiasm and care in understanding our requirements and solving our business challenges with their technical expertise. They always provided us best suited solutions that are economical, quick in implementation, reliable and long lasting to suit business growth. Truly, they are the most helpful humans in hosting.

I am using them almost more 3 Year now, Their Support is heroic, i will keep continue using them for more of my clients. excellent support and services. They are always human based chat system, easy control panel and best response time. I will definitely recommend Liquid Web to everyone needs best hosting/server/service/support. They have all S.

LiquidWeb offers great service and support - able to take care of issues independently or walk you thru the issue so you can take care of it yourself in the future.

The first byte connection is great, If you don't want to use a CDN is the best choice.

Liquid web purchased the previews company where we were hosted: Wiredtree. Wiredtree was by far the best hosting service I've ever experienced, even though their entry plans weren't awesome their support was, and the more advanced plans were AMAZING on price vs performance. However when we got switched to LiquidWeb's infrastructure everything went to HELL. Response times almost doubled (I wish I could attach the evidence) and most their support staff proved incompetent. STAY AWAY from this company. They USED to be good as far as I can read up, but they got bought by an investment firm, they fired the CEO and appointed a new one focused on squeezing dollars out of the company NOW and not in the long run.

It's the most horrible hosting provider I have had in the last 10 years. Their ticket response rate is so painfully slow. I have had a ticket with critical issue unanswered for 2 days! I am coming from Wiredtree hosting which unfortunately was absorbed by Liquidweb. They would respond to tickets within 10 minutes. If your business depends on web presence choosing Liquidweb is a suicide.

I have been a Liquid Web customer for over 5 years and the support has been great until recently. I was going to be a couple weeks late paying my invoice so I asked if I could have an extension until the 1st of the month. At 2am on the 2nd they shut down my server for non payment. I then payed the invoice and asked if they would turn my hosting back on. They said I need to pay next month's invoice as well even though it is not due for a couple weeks. I ask to speak to a manager and they told me I will need to put my request in writing as managers do not have the time to get on the phone for these situations. So much for "heroic support."

I had no issues with Liquid Web for years. But one Deluxe Hosting bought them, nothing but trouble. They are terrible. Go somewhere else

Luiquidweb sold off my account to Deluxehosting without a single email notifying me. I am still logging in fine to the Liquid web cpanel and account, and they have no idea how this can be the case. I tried to login to Deluxehosting with the same login info, of course that didnt work.. I then sent a re-set password request with the email I've used all along with liquidweb and got an email where the re-set password link is a spam link... Wow! Great experience.. Not.

LiquidWeb sold my site to DeluxeHosting.com without letting me know and without giving me the chance to upgrade to a more expensive service. They said they sent me a message, but I cannot find it in my email, including junk mail. I had to change the DNS for my site ...reconfigure my email accounts ... just to be online and then when I called DeluxeHosting to get advice about how to upload content, I was on hold for more than 30 minutes. I gave up and tried their online chatting system. It was down. I called LiquidWeb to ask what I could do and they said I could come back as a NEW customer, going through all the pain and expense of transferring the site back to them. Until they sold my account, I was very happy with LiquidWeb. I would have bought a more expensive account to stay with them. But now I feel betrayed and looking for another hosting service

Liquidweb is the Wonderful hosting provider I ever see because last four years I have been using Liquidweb servers without any major problems. Before Liquidweb, I was used the most of the big brands in the hosting industry. But they do not provide expected hosting infrastructure for my E-Commerce sites after paying a huge price for their servers. Therefore, I moved my E-commerce sites to Liquidweb dedicated server. Liquidweb offers host infrastructure to my E-Commerce sites more than I expected. Liquidweb reduced me a lot of headaches because my site faced several server downtime issues in the previous hosting providers. Now I'm not facing any server downtime issues, and also, I'm happy with Liquidweb heroic support they helped me to configure my sites initially. Whenever I have any problem related to the server issues, I contacted Liquidweb by phone or online chat support team at any time, and they responded within few minutes. Thanks Liquidweb for your excellent Heroic Support.

LiquidWeb is good, solid, and stable because they learn from mistakes. No outage seems to go without a heavy expenditure in engineering and equipment, so now there are almost no outages - it's been a few years knock wood. Easy to deal with. Actual 24/7 tech support.

Great service and support!

We have used liquidweb dedicated servers for years. Mainly because of their top notch managed hosting support.