Reviews stars filter

  • 1,60
    April 27, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    April 27, 2018

    Servers Constantly Flagged as Spam, Emails Disappear, Awful Support

    STAY AWAY. Ten years ago Lunarpages was fine. Over the last few years there have been constant issues with their servers getting flagged as spam (literally a few times a year my emails all get bounced back from their destinations saying the shared server they're hosted on has been blacklisted - it usually takes a few days for Lunarpages to resolve). And now this finally takes the cake: I haven't been able to send emails from my Lunarpages-hosted sites - any of them - for TWO WEEKS. FFS. I originally had opened a ticket on April 16. That's been completely ignored for TEN DAYS after one unhelpful attempt at troubleshooting. Crickets, even though I only followed up once (support's auto-generated message warns that tickets will go to the bottom of the cue if you reply). So I opened up a ticket on April 22. Crickets. I haven't gotten a response in FIVE DAYS, though I only replied once to answer a tech's question the same day. I can only assume that ticket has also fallen into the void since it's been five days. In the meantime, not a single one of my domains - and there are multiple - is able to send email out. I send emails (have tried my phone, different computers, different email clients), they look like they send properly, but no one gets them whether they're on Gmail, their own domains, Yahoo, Hotmail, or anything else (they're also not making it even to spam folders) - and I never get any kind of bounce message. I'm beyond done.

    Is this review helpful to you? Helpful?

hosting competitors skyline