MochaHost

I've spent countless hours with this outfit trying to rectify a simple billing issue - they charged twice for the same period. No, the don't argue, they just keep sending the same meaningless "we can offer to apply the [over]charge to the next billing cycle". Dozens of times. I just learned they are located in Bulgaria, and that explains my experience - I've been there, and was amazed with the level of stubbornness.

I think Mocha Hosting has been the best hosting provider we have used. They are very helpful, available 24 hours a day and always give you the right information to help solve your problem.

They have a great lifetime shared hosting plan, which I have renewed for the last 6 years or so now. Techwise they have great service, except they don't tend to keep up to date with the latest versions of PHP or phpMyAdmin; having to stick to PHP v 5.3 and a 3.x version of phpMyAdmin when the latest is 4.x Sometimes they're a little defensive when one requests services that are not possible due to a shared hosting plan; that is they are rather rude in letting you know why it's not possible, like trying to state that you're dumb. Other than that I've stuck with them, because they have MySQL InnoDB, which I need and is not easy to get at a good price through other hosting services. That and a great three-year lifetime subscription to shared hosting. I'm very happy with them.

It is the worst host company I have ever seen. Don't buy any plan that they offer. Unfortunately, I have been using it for more than 3 weeks. There have been a couple of problems. Firstly, Server is too slow and the connection was broken several times in just 3 weeks. Technical support staff is really the beginner. They cannot even understand your question. They only know "sorry and apologizes". There is no solution! It looks like a cheap hosting company, but you can trust me, it's not a hosting company, it's different but cannot be a company.

We chose Mocha Host for our business hosting needs and we were right! cPanel is definitely user-friendly, Wordpress managed solution is absolutely reliable and neat. The price is more than profitable and you get lots of services, even more than those on the plan's features. The host offered at Mocha Host is dependable and fast and all software there works like a charm. Finally, let me tell you their support is unique. Actually available 24/7 and absolutely effective and swift. Go Mocha Host, you can't go wrong!!

Before this i've been using other hosting for 5 years. when i transfered to mochahost, i have experience very good support service. not like others. i'm very satisfied with mochahost service.

All services are awesome and just what i was needing

The hosting service is good.

I have used the hosting and domain of mochahost for more than 5 years having a high level of satisfaction for its service collaboration and prompt response to all the concerns of my company without any kind of repairs allowing me to install the applications so I recommend this company extensively

Where to start? I instantly ran into a "problem", but tech team sorted me out. (It was my error as I'd uploaded the files in Windows DOS rather than Unix!) So far, I've used support about four times, and each time they have responded within the hour, I then installed a SSL layer via "Let's Encypt" - which is included on their cPanel. Other hosts will say you need to purchase an IP address, or sell you a Certificate - but it's all included here. Plus, although not used yet, they also allow you to send out emails via your account. Some hosts allow this, but restrict you to about 5 emails a minute. No such restrictions here! Wordpress: You normally have to install a back up feature. Not here. It's done automatically via their Wordpress optimised service (free) All this for a fantastic price, (my last host offered less, and was over $120 a year!) I like 'em so much, once I get my act together, I'm gonna jump on their affiliate program. I like you a lot, guys!

I have never had an issue with Mochahost that hasn't been self-inflicted. Their tech support is superb and has literally solved any of my issues immediately. Overallan excellent service is provided.

Costumer for about 8 years, minimal downtime, good reliability and small delay. Good service.

Good job! Thank you!

Overall a good service provider with very good tech support and yes everything which is needed to host a domain in..... So keep it up guys nice performance....

This is the worst experience I have ever had the service stops a lot and the support is very slow and irresponsible they keep asking me to recreate my sites overall stay away I thought Arvixe was bad but after I used Mocha I realized what bad is:(

those are really bad services and supports

Corporate culture seem to love staffing technical support with low-quality personnel. The usual response is along the lines "it is your problem". Of the 31 tickets I opened with them in the last 24 months, only one was related to my own software. That amount to more than one problem a month. Way too high compared to goDaddy, for example, where I host another website. Overloaded hosting servers cause major latency in response time. Supervisors and Management are inaccessible. Ownership is unpublished.

I do not recommend this company without concept, irresponsible, a company that only asks to be home background, worse resale company internet tramp services, had a VPS service in this house fund company and in December 2015 the IRRESPONSIBLE this damn and shit company lost all the data of my clients to exclude my VPS account without any reason. The bills were all paid on time and were unable to recover the data. Those who can, do not do business with that company which is set up at home and has no respect with customers, support not understand the subject and the owner of the company is irresponsible and does not care for customers Run this damn company that gave me greater damage .. DUDA INFO

The worst technical support in the world

Worst server imaginable. There is always issues and never connection to smtp server, every time takes days to resolve. They allocated a used, blacklisted IP, chat support takes forever, they changed the IP without notifying, IPs not compatible. Save your time and money and stay away!

Very Bad Service , SSL Error , Emails not deliver to hotmail & they said its a problem in our server Do not Buy

First MochaHost make a nice and serious overview. The website is nice, they have a online support (even when it shows online, not often online). From the begin all was nice. Then they was very long down. We sent them a request with questions what going wrong. They told us that they had a DDos attack. Ok we was waiting more than 2 days to get our website back online. After that we was asking for money back since we was within the first 30 days. Such unreliable hosting we dont need. Like they advertise we was sure to get the money back. Then they send us a form what we have to fill out. After that they send again a request that there is still something missing. But one time we could no more login, they closed the account without no notice. But we had to send them more information. How we can send this without to login. After we open a dispute at Paypal, they told us they need to reduce the payment for 5 USD because setup, but we never paid any setup!? For us this is pure scam!

if you don't care if your web site is down or not, go with mocha host. if you do care about site being up at all, DO NOT. 3rd day of server issues. hosting down. Will pull out of mocha host ASAP. Never going back to them even if they are the only host on the planet.

At the first time i was quite interested with the price and the given promise. They give 100% up time guarantee. So i tried the mocha plan which is the highest plan. I was really disappointed with my web performance. I thought it was originally due to my site has too many plugins or inefficient coding. It often happened also the connection to database was very poor. when i saved a post often cancelled. They changed the resource and setting without even notify you as the customer. After moving my site to other hosting, I am happy now because my web gives good performance. And the traffic is increasing.

I've had an account with MochaHost for about a year. Initially, they seemed to offer a great set of features at a great price. Over time, I learned otherwise. As one of the other reviewers noted, their control panel is full-featured but operates at a crawl. Expect to spend up to 45 seconds moving from one screen to another. For anyone who wants to administer their websites quickly, this is an enormous waste of time. I contacted the company many times about this but they said there was nothing they could do. Second, their email platform sucks. During the time I had an account, they used Smartermail v10 when other companies were using v13. My customers were so frustrated with email access issues that they eventually demanded that I move their website to another host which I did. They have had no problems accessing their emails with the new host. Finally, don't expect a refund if their service doesn't work after 180 days. Lousy company - I'd select another.