MochaHost

This is the worst experience I have ever had the service stops a lot and the support is very slow and irresponsible they keep asking me to recreate my sites overall stay away I thought Arvixe was bad but after I used Mocha I realized what bad is:(

those are really bad services and supports

If you value your websiteand the hour you've put into it, steer well away from this company. The price seems too good to e true, because it is. They migrated my sites a d none worked. 61 emails later, still not fixed, but 4 months later I got an email telling me they had mucked me around and had got something wrong. Tech support might as well be staffed by the muppets!!! Never again.

Corporate culture seem to love staffing technical support with low-quality personnel. The usual response is along the lines "it is your problem". Of the 31 tickets I opened with them in the last 24 months, only one was related to my own software. That amount to more than one problem a month. Way too high compared to goDaddy, for example, where I host another website. Overloaded hosting servers cause major latency in response time. Supervisors and Management are inaccessible. Ownership is unpublished.

I do not recommend this company without concept, irresponsible, a company that only asks to be home background, worse resale company internet tramp services, had a VPS service in this house fund company and in December 2015 the IRRESPONSIBLE this damn and shit company lost all the data of my clients to exclude my VPS account without any reason. The bills were all paid on time and were unable to recover the data. Those who can, do not do business with that company which is set up at home and has no respect with customers, support not understand the subject and the owner of the company is irresponsible and does not care for customers Run this damn company that gave me greater damage .. DUDA INFO

I tried their service, but I decided to cancel it. After the canellation they find fake reason to not to pay my money back. Very low quality service with low qualified support. SCAM! Stay away!

Wrong choose ever!! don´t contract with then, stealing money; and making you problems after cancellation request; they do it to make issue on my account.

The worst technical support in the world

Very bad support. take 2 weeks to answer your email. you can not point your domain to other webhosting, they dont allow you.

Worst server imaginable. There is always issues and never connection to smtp server, every time takes days to resolve. They allocated a used, blacklisted IP, chat support takes forever, they changed the IP without notifying, IPs not compatible. Save your time and money and stay away!

Very Bad Service , SSL Error , Emails not deliver to hotmail & they said its a problem in our server Do not Buy

First MochaHost make a nice and serious overview. The website is nice, they have a online support (even when it shows online, not often online). From the begin all was nice. Then they was very long down. We sent them a request with questions what going wrong. They told us that they had a DDos attack. Ok we was waiting more than 2 days to get our website back online. After that we was asking for money back since we was within the first 30 days. Such unreliable hosting we dont need. Like they advertise we was sure to get the money back. Then they send us a form what we have to fill out. After that they send again a request that there is still something missing. But one time we could no more login, they closed the account without no notice. But we had to send them more information. How we can send this without to login. After we open a dispute at Paypal, they told us they need to reduce the payment for 5 USD because setup, but we never paid any setup!? For us this is pure scam!

if you don't care if your web site is down or not, go with mocha host. if you do care about site being up at all, DO NOT. 3rd day of server issues. hosting down. Will pull out of mocha host ASAP. Never going back to them even if they are the only host on the planet.

At the first time i was quite interested with the price and the given promise. They give 100% up time guarantee. So i tried the mocha plan which is the highest plan. I was really disappointed with my web performance. I thought it was originally due to my site has too many plugins or inefficient coding. It often happened also the connection to database was very poor. when i saved a post often cancelled. They changed the resource and setting without even notify you as the customer. After moving my site to other hosting, I am happy now because my web gives good performance. And the traffic is increasing.

I've had an account with MochaHost for about a year. Initially, they seemed to offer a great set of features at a great price. Over time, I learned otherwise. As one of the other reviewers noted, their control panel is full-featured but operates at a crawl. Expect to spend up to 45 seconds moving from one screen to another. For anyone who wants to administer their websites quickly, this is an enormous waste of time. I contacted the company many times about this but they said there was nothing they could do. Second, their email platform sucks. During the time I had an account, they used Smartermail v10 when other companies were using v13. My customers were so frustrated with email access issues that they eventually demanded that I move their website to another host which I did. They have had no problems accessing their emails with the new host. Finally, don't expect a refund if their service doesn't work after 180 days. Lousy company - I'd select another.

So I wanted a vps with 10 unique ips. So the guy told me it was cool and the ips could be purchased. Then after I purchased and wanted to buy the ips, I came to know that the ips could only be purchased on YEARLY PAYMENT (not monthly) Fine, I wasted several days banging head with their support (which is extremely retarded) One time a guy just gave me a stupid generic answer and told me his shift was going to be over in a few minutes so he had to leave. Then I talked to their support and the guy Martin told me that I could buy 10 business hosting accounts because i wanted each of my hosting account on a unique ip (because i need so for ranking my sites on google) After i purchased 10 accounts, there is also a $5 fee per account at 25% discount. So I paid the setup fee and bought accounts. I didn't get unique ips. Then 4 days later I am still wasting time with their retarded support staff. Finally i have to get a refund and lose the $5 setup fee per account. Scam and retarded host!

message that there is an issue on the server and they are fixing it. Since 3 days, my site is down and there is no response from support team. I have sent 'n' number of messages to them - but NO RESPONSE from them

What a joke. Using their reseller CP is like watching paint dry. No tel, useless helpdesk, billing errors, constant down time. Mochahost is run by some joker named, Matthew D. Gams in WI (server is in CA). Walk away, run away. far from this one.!

Just awful. Lot´s of downtime's, DB server constantly down turning CMS´s inoperative. No good for NOTHING! Awful support...don't ask for help...they will do worst...if possible.No tech skills at all.(like my WordPress was slow with only a few plugins and content..they turned all of and no content to show that loads fast (yep...it wasn't loading anything but the page and the CSS...but put an image there...and there you go with 2-5 sec up to 10-20 sec response time (connect and wait) Even DB jobs are to forget because of the slowness of the phpmyadmin (wich should be fast...)..and downtimes...yep..spoke about them...LOTS! Even a simple task of ftp backups of another site I have disappeared and folder permissions where changed...iif I needed one I would get ***** and my 350K hits site would be in trouble! Definitly..STAY AWAY FROM THIS HOST...SAVE YOUR MONEY...THERE ARE FREE ONES BETTER OUT THERE!

These people keep deducting your money and don't respond to any tickets. No phone support either. These people will not let you know the status of your own tickets and issues. I had 6 tickets open with them for which I worked 16 hours for 4 to 5 days but yet it is not resolved and 2 sites are down with them. Never go with MOCHAHOST. Their prices can change without your knowledge, looks cheap but can be costly by the time you realize it. I have 3 billing issues and 3 technical issues.

Utterly horrible tech support and security.

Five minutes with MochaHost and you will start questioning your intelligence. If something looks too good to be true, it is usually because it is not true. This is the case with MochaHost. Nothing come for free, so it was not a big of a upraise that none of their unlimited space, bandwidth etc did not exist. Extremely slow servers and extremely low bandwidth. Most days you simply give up out of frustration from timeout errors. Please do try their support. Their answers are so stupid that it actually makes you feel like a genius. You feel like Einstein talking to a batch of elementary school kids. Like their servers performance you give up out of frustration from being impossible to communicate with them. Their accounts department is just the same. They charge your credit card months before the contract expiry, but the new contract takes effect from the latest payment date and not the expiry of the previous contract. So ultimately you usually pay for 12 month while the contract duration is actually only 10 months. This is 20% over charge.

I recommend you never buy any host or domain from this place, because the access to their database always have problem and not available in most cases, your website would load heavily, and finally when you ask for refund, they refuse to refund you, they owe me about 130 USD. read my more stories here http://www.facebook.com/MochahostNever http://mochahost1.wordpress.com/ read official complaint here http://sanjose.bbb.org/business-reviews/Website-Hosting-Services/Moch<br />ahost-in-San-Jose-CA-235786 send official complaint http://sanjose.bbb.org/ComplaintDetail.aspx?CompanyID=235786 le<br />arn how to send official complaints and more information about this fraud company http://mochahost1.wordpress.com/2012/06/11/exposing-some-reality-about-mo<br />chahost-fraud-company/

This is my 2nd review on this host after 2 months. The reason for 2nd review is simple because they have successfully created a downtime of 24 hours just a day ago which i can not accept it anymore. Apart from this major downtime, i have experiencing countless of downtimes (usually less than 1hour) for the past 2 months. I told myself that under shared hosting, i have to increase my tolerance for short downtime. but the major downtime i experienced on 3 occasions with the duration of 14hours, 9hours and 24 hours(still counting) really pushing me away. I have just subscribed to their static ip for a year and im deciding to give them up.. can you feel my frustrations?

Within a span of 3 days, 2 major downtime events occurs. First lasting more than 5 hours, while the 2nd one lasted for 11 hours.. Insincere live chat. They are always using fixed answer template to communicate with their customers.