myhosting.com

This was really great company. customer service was top notch and I never really had a problem with them. Now they have outsourced to India and customer service does not exist. I've tried to get help with my account for a week and about transferring some things and they always reply... buy new service "here is a link". Why would I pay for the same thing twice? Email response as previously noted in other reviews are far and few between. If I was able to speak with someone knowledgeable, this would be corrected in 5-10 minutes.. instead I'm a week into this and have made ZERO progress. I have a contact number for a business manager whom contacted me to get me switch. Now he doesn't not answer his phone or call me back (this has been a month)... he should be fired!!! simple put, this company cares about money and ZERO about its customers. I foresee this company going bankrupt soon. stay away and save your money! they will take it and provide no support.

I have been using this company since 2006. Customer service used to great. Now they have grown to fast and jobbed out their customer service to India apparently based on the customer service reps I spoken with (although you cant really "speak" to someone you cant understand) I have been trying to restore my "MySQL" database on my Linux server from a local backup for over 1 month now. Its very clear that the customer service reps do not even have the ability to see what permissions are granted to my DB Server as they repetitively tell me to do things that I don't have permissions to do. I have sent them the responses as well as screen shots and they just keep sending me the same suggestions. And to make matters worse they generally take 24 to 48 hours to reply to each and every e-mail. This means that to ask a simple question can take weeks or months. You send them a question, they ask for a clarification, you send the additional info, they asked for. Those 3 email exchanges took over 8 days to complete I used to recommend this company to everyone, now all I can say is "stay away" Customer service is the single most important position at any company and these guys have failed miserably. After 10 years with 2 ecommerce sites hosted by "Myhosting.com" I am looking for a new hosting company.

Stay away fro MyHosting.com. Prices are quite good but perish the thought that you run into a problem! Their support services are virtually non existant.

moved to myhosting.com few years back! Suddenly the service went up by 30% and their support went down by 90%.. did have issues and create several support ticket without answer, did call their support HOT line for more than a week without answer. My site was down for a week before I decided to move everything out.. stay away from myhosting.com!

I keep on repeating the same support request, different person makes a wrong change every time and closes the case. Then after I reply they apologize, and the next support person again repeats the same wrong step. It's groundhog day, but not funny. In meantime I'm not able to receive e-mail... I have a feeling if they all gathered in the same room the collective IQ wouldn't match room temperature.