myhosting.com

This was really great company. customer service was top notch and I never really had a problem with them. Now they have outsourced to India and customer service does not exist. I've tried to get help with my account for a week and about transferring some things and they always reply... buy new service "here is a link". Why would I pay for the same thing twice? Email response as previously noted in other reviews are far and few between. If I was able to speak with someone knowledgeable, this would be corrected in 5-10 minutes.. instead I'm a week into this and have made ZERO progress. I have a contact number for a business manager whom contacted me to get me switch. Now he doesn't not answer his phone or call me back (this has been a month)... he should be fired!!! simple put, this company cares about money and ZERO about its customers. I foresee this company going bankrupt soon. stay away and save your money! they will take it and provide no support.

I have been using this company since 2006. Customer service used to great. Now they have grown to fast and jobbed out their customer service to India apparently based on the customer service reps I spoken with (although you cant really "speak" to someone you cant understand) I have been trying to restore my "MySQL" database on my Linux server from a local backup for over 1 month now. Its very clear that the customer service reps do not even have the ability to see what permissions are granted to my DB Server as they repetitively tell me to do things that I don't have permissions to do. I have sent them the responses as well as screen shots and they just keep sending me the same suggestions. And to make matters worse they generally take 24 to 48 hours to reply to each and every e-mail. This means that to ask a simple question can take weeks or months. You send them a question, they ask for a clarification, you send the additional info, they asked for. Those 3 email exchanges took over 8 days to complete I used to recommend this company to everyone, now all I can say is "stay away" Customer service is the single most important position at any company and these guys have failed miserably. After 10 years with 2 ecommerce sites hosted by "Myhosting.com" I am looking for a new hosting company.

Stay away fro MyHosting.com. Prices are quite good but perish the thought that you run into a problem! Their support services are virtually non existant.

moved to myhosting.com few years back! Suddenly the service went up by 30% and their support went down by 90%.. did have issues and create several support ticket without answer, did call their support HOT line for more than a week without answer. My site was down for a week before I decided to move everything out.. stay away from myhosting.com!

I keep on repeating the same support request, different person makes a wrong change every time and closes the case. Then after I reply they apologize, and the next support person again repeats the same wrong step. It's groundhog day, but not funny. In meantime I'm not able to receive e-mail... I have a feeling if they all gathered in the same room the collective IQ wouldn't match room temperature.

I have been with myhosting for over 15 years and recently I changed my account with them...from a classic account to an OnCloud account...I thought I was going to save some $$...it's been nothing but a nightmare...tech support call after tech support call...no one can solve the issue of "where is my website"...that's right...it's gone!!! and no one can fix it in their support department!!!...it's unbelievable !!! They have lost a long time customer...I'm vvvvvery disappointed....DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY.

My Experience with myhosting.com is really bad. They never full their commitment on time. Whenever any server related issure arries, I find very long and unsatisfied resolution. If you want to have myhosting as your hosting provider then have them totally at your own risk. I bet they will leave you in no mans land whenever any technical issue will arrise.

I joined my hosting in the early days of the internet and the service provided then was excellent - far better than all others - I have since run approximately 20 domains on the site along with websites, during this time I have made very few changes (no need) added a few, removed a few. Thier operation is near flawless (they even brough out the use of Alternative SMTP - a god-send now that most ISPs have port 23 blocking ...................... HOWEVER, today thier support is abysmal - no one gives any helpful advice, computer generate replies, nothing I don't already know , over the last few days my registrant changed my Doman's IP info, nothing worked and it has taken over a week to find out what happened , My hosting hadn't a clue - inventually BT my interconnection provided figured out the issue - now i am waiting with bated breath to see if changing the registra also fixes the IUP issues - fingers crossed

I don't know what happened to these guys but my God. Nothing but anger and frustration. Their tech support is NON-EXISTENT. If you're lucky enough to get ahold of someone you can understand they will not resolve your issue but "escalate" the problem to the next level... which means nothing apparently. I have a server that had serious problems and was down for over a DAY. They didn't seem to care, or know how to do anything about it. Zero communication other then canned apologies. And their support up to 2015 was amazing. It's very disappointing - nice prices but you are taking a HUGE risk - if anything goes wrong you're on your own to fix what you can. I would avoid them. Now comes the hard part of moving all my customers someplace else.

A ten year customer with myhosting.com that at ONE TIME had pretty good customer support. My god what happened!!! Currently customer support is terrible and that is being kind. Getting a real, not computer generated response, is lacking in substance (questions you want answered). More boilerplate type responses with no clue as to answering what you really want to know. Very, very sad. As a result I'm dumping myhosting.com and moving to another vendor.

I have been hosting with this group for over 10 years. They have the absolute worst most useless offshore customer service and tech support than I have ever experienced. They NEVER resolve the issue.

Worst Support Ever in my 14 years experience in IT Filed. I have Linux VPS and Windows VPS with them. Nothing but frustration!!!! stay away from this idiots!!!! Now Facts: Wait time 30-60 min. My Back up issue case with emergency status is opened for 4.5 month and I know for fact nobody working on it. Level one support skills is a big ZERO. There is just no way to get to level 2 support no numbers, no emails. When you ask anybody higher level they just say they will call you back and never did in my 3 years experience with this Micky Mose Company. Level 2 and all managers are hiding behind level 1 one just no way to get hold of somebody higher looks like they just do not exist. my unresolved case number is Case #FSJ-336-67430] just in case somebody interested. They change ports without even letting you know while there are remote users working on Terminal Server. They can not communicate between departments asking same question 4-5 times. I am working hard not to call names. Stay away

Just deal with these folks and you can have as much frustration as you wish. Do you like non-existant customer service and tech support? If you do, this is the place. Have you ever tried a dozen times to get in touch with someone to cancel your service? I would say that if there is a recent good review of these folks, it is a fake.

Been having issues with them the past several months every month, the last issue I got a response from the Tech of "I am only being paid to relay the message not go into details" I requested numerous times for a detailed explaination of the cause of our issue and all I got was what they did to get the service up and running. Just tried to call them 2 hours ago, call 1 lasted 71m on hold with no one answering it and then got hung up on, call 2 was on hold for 41m with no one answering, and then contacted them via Live Chat "what a joke" and was on stand by for over 25m with the message of "All Support Staff is helping others, your estimated wait time is 0m and 7s" that message kept popping up every 2m for about 20m then got wait time was 0ms and 1s and that lasted for about 5m but i closed that windows out. I would have more respect for MyHosting if they posted something on the website or when you call in about the issues they are having instead of ignoring their customers.

turned off php after my site was hacked on my vpn without informing me , then took 4days to turn back on . 40-50 minute wait times on phone calls

My VPS was down due to an error on their end. 3+ days later, a half dozen phone calls and live chats with no information and complete stonewalling and it's magically fixed once someone from the actual support team, as opposed to the Indian help center, looks at it. It just took three days for someone from the actual support team to even look at it.

Non-English comprehending, patronizing support that will screw up whatever you request, then, if you kick up a shit-storm, you'll be sent to their telemarketers in Ontario, masquerading as 'professional support' who'll try to talk you off the ledge. Buyer beware.

jumped my price 35% but didnt change price on website , said there was an increase in pricing - Predatory practice

I am a customer of this company since 5 years. I had two domains and hosting services from them. 5 years ago customer support was amazing. They would answer fast, and be there with you until the issues were fixed. THIS IS NOT THE CASE any more. I am so upset with their rude customer support people and waiting in line for extremely long times, I moved everything to another company. I will not tell all the headaches they gave me, just the last phone conversation I had with them explains it all. I wanted to redirect my dns settings to my new hosting company. I could not do this on their management console. I called support and told the problem. He said: "I emailed the instructions to you, is there anything else?" "No, but I did not get the email" "If there is nothing else I am now hanging up the phone" "What????" And that was it. Whole conversation took around 1 minute. It's been 20 minutes and I am waiting, of course there is no email. Now I have to call again :) STAY AWAY :)

This is the worst technical support I have ever experienced. They do not even listen to you. Sometimes for days you can not reach them. They literally don't ANSWER the phone!!! If you choose this awful company, know that you will be on your own in any technical problem. Don't rely on myhosting.com if you are using website for business.

Don't even think of using Myhosting.com service, their tech support is the worst in the world, they don't give you answer and solution, let you wait forever, and they do everything they can to not help you and make you work hard for them, I'm telling you stay away!!! bad company, service and pricing.

I am SO ANGRY at this company i dont know where to start...I used to have an annual VPS yearly hosting for $599...now their price doubled to $1200 without notifying me about the price. They are not willing to settle the case, so i will take other actions. Their customer support SUCKS

Started with email problems (up and down and queued on server for hours) and soon escalated to emails being completely down for myself and my clients. Chat support took up to 10 hours to contact and phone support the same. All of a sudden chat support was unavailable and no one was answering the phones. Appears to be shutting down without informing customers.

Myhosting.com used to have good support but not anymore. Called support today and was forwarded to voicemail to leave a message, but the voicemail box was full.

Very poor support so it´s not the Company if you want peace of mind