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  • 1.60
    February 16, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    February 16, 2017

    Slid down the hill, now nothing but pain.

    I don't know what happened to these guys but my God. Nothing but anger and frustration. Their tech support is NON-EXISTENT. If you're lucky enough to get ahold of someone you can understand they will not resolve your issue but "escalate" the problem to the next level... which means nothing apparently. I have a server that had serious problems and was down for over a DAY. They didn't seem to care, or know how to do anything about it. Zero communication other then canned apologies. And their support up to 2015 was amazing. It's very disappointing - nice prices but you are taking a HUGE risk - if anything goes wrong you're on your own to fix what you can. I would avoid them. Now comes the hard part of moving all my customers someplace else.

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