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  • 4,40
    July 07, 2019
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    July 07, 2019

    Patient, Quick, Responsive Customer Support

    Although I didn't call thefore I didn't get any phone support...when I submitted my support ticket it was replied to in under 16 hours. I migrated my site from Hostgator to MyTrueHost using the All-in-1 Migration plugin from Theme, Content, Pics all migrated over. But, my forms DID NOT. I could not for the life of me figure out why. I submitted a support ticket and a M. Walter answered all of my tickets with class, patience, quickness, and competence. He instructed me to update wordpress... update PHP... deactivate, delete, and then deploy the Form plugin again. Well I did as he instructed me. And YAY!!! my forms now work. I don't know what else he may have done on the back end of things regarding the hosting but, he addressed my concerns head on. I'm grateful. I bought the bronze plan at $1 for 2 years and they knocked off $2 thus I only paid $22 for a 2-year hosting plan which includes CPANEL, SSL, and Unlimited Bandwidth. Thank you MyTrueHost for being AWESOME!!! Keep up the great integrity.

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