Namecheap, Inc.

All their email instructions are wrong. They're so lazy they can't even be bothered to set up the hosting server themselves but leave that to the customer. In the last 7 days I've been given conflicting dns settings (all wrong), my client has wasted their money and they still don't have a worked website, the support are useless and their command of English is non-existent. I'm not a beginner (as they seem to think they can bullshit me) as I ran my own hosting company for 12 years before I retired. I have just signed my client/friend up with Hosting24.com because a) they setup everything within 12 hours, b) they're a little more expensive but know what they're doing, and c) my client now has a working site and hopefully can start making money. I have never dealt with such a useless company in 30 years of IT and I do not recommend Namecheap to anyone even with half a brain cell.

I had issues installing it and they were willing to chat with me for over 2 hours to help me work it out. Considering I only paid 9 dollars it was well worth the price.

So ... I switched to Namecheap because I had speed problems with my old provider. Before I signed up to their Professional Shared Hosting Plan, I spoke to them via chat, showed them my site and this is the plan they recommended. My allowance is 50 GB of disk space. Migrating my site took them days (it was horrible) and I spent hours and hours (no kidding) in support chats because a lot wasn't working as expected. About 12 of their staff have seen my website. And the size of it. They migrated it. Today I was told that (even though I have a plan with 50 GB disk space) that I have to delete data because my backup is too big. My backup is big. 12 GB big. I offer music in my WooCommerce store. It seems that hidden in the fine print it says that you are not allowed to have a backup larger than 10 GB. "Hello, Thank you for contacting Namecheap Support. First of all, we would like to point out that according to our Acceptable Use Policy, it is allowed to host no more than 10GB of archives on our shared hosting packages. More information can be found here:" What????? So I have a 50 GB disk space allowance but storing 3 HD Videos in one folder (and backing them up) is against the rules? From a moral standpoint, I feel it*s a real jerk move to sell me on a plan AFTER looking at my site and not telling me about important limitations. I am not even sure who their target client is for a plan with 50 GB of disk space who only wants to back up 9 GB. So ... after a few weeks of moving nightmare, lost files, broken links I will switch the hosting company again. I pray inmotion will do a better job at migrating and have less nonsensical rules hidden in 20 pages of fine print. I would say: I loved everything else about Namecheap. But messing up the migration and then telling me that I am not eligible for their shared hosting makes that obsolete.

I am not a techie. This review is for other lay people. Namecheap is affordable, easy to use, and their support is good. There are a bunch of tutorials and if you can't walk yourself through something, just click on chat. Super easy.

Namecheap started just fine, then turned to webserver. and lost all its goodness with making a dysfunctional website. Links to have them send an "Auth Code" gets nothing, and I've wasted days trying to transfer a website to a friend, and it still hasn't happen

I've been a Namecheap user for a couple of years now and all was good until last week. For some unknown reason, Namecheap's email server dumped hundreds of business emails and the folders they were in. I immediately offloaded the remaining folders to another email provider. Namecheap support promised to try and retrieve them from the backup but nothing has been done to date and every answer I get is "This can take a few days". As a safety precaution, I set my Outlook to the other servers and that was extremely fortunate as a couple of days later ALL the emails disappeared. Namecheap final response was "Well, we don't offer any guarantees" This is 3 years worth of business emails that went poof! Serves me right for trying to save a few bucks! My advice, pay twice the price and find a reliable provider ... it's FAR cheaper in the end!!

Dont even think to purchase their server as they have the worst support ever , i asked them to upgrade my server and they upgraded but made my website down and now dont even know how to fix it they only keep saying we apologise but they dont even have a sinlge person to handle issue , every time a new user comes in and every time customer has to explain the same issue

they ask you for copy of credit cards and when you give to them they ask again - can not get access to all my domains and site i purchase been 3 week - they do not take phone call and they keep you on chat for hours

I registered my first namecheap domain recently and got the email setup through their private email service. About a week later purchased their hosting package and email stopped working I think because of DNS settings. I have been on their instant chat 2x now and they are quick and super helpful. I now have a basic website and my email works with their webmail and on my android phone through gmail app settings. I worked years in internet tech support, superb job namecheap.

without warning blocked my account because my website had a little more visits around 500 visitors a day, and brought the damage to my website because I do not have access to cpanel to do the backup as my page has had quite a registered user. without warning blocked my account because my website had a little more visits around 500 visitors a day, and brought the damage to my website because I do not have access to cpanel to do the backup as my page has had quite a registered user.

We got this account thru a third party and it was managed by a partner who recently passed away. We have since hired a company to manage our website account settings, passwords, and email. We hired several new employees and one current one was having email issues. We tasked our Support Contractor to resolve these issues and get the website access updated - with our permission, of course. Well, we and the Contractor have been going back and forth with Namecheap for over 3 months of emails (Tatyana Kozhushko-Customer Support), (Olya B-Risk Management), and (Nikita P - Risk Management) with requests for information regarding owner and having the owner send the requesting email. Each time we complied with instructions, waited for weeks to get a response, and then that response is asking for more information. This has gone on for over three months....with nothing resolved from original email dated 11-27-2016.

Used Namecheap for the first time as I was looking to try a less expensive alternative to GoDaddy. The pricing is fantastic. They had great special pricing during the holiday season. However, they recommend a free service to setup your website called Canvas and this is a very low quality website builder (compared to others). I've tried to remove this service to add others and nothing seems to work. I've tried contacting them several times and there's been no response over two weeks. Admittedly, I'm an intermediate when it comes to online hosting and site building. But GoDaddy was easy and had great response times to questions. Namecheap still hasn't responded to my request two weeks later. If you know exactly what you're doing, go for it. If you're newer, I'd recommend staying away.

Their prices are the cheapest and customer support is excellent. 24 hours availability and solving issues at the spot is something you might not find else where.

Every time I need to register a domain and hosting, I always ended up going with Namecheap after doing some research on the best offers. They're service is fast and I feel that they give more bang for your buck, compared to the other providers. Customer service is top notch as well where I usually receive almost immediate reply to my queries. Within an hour of registration, my domain was available immediately with no issues. I'd definitely recommend Namecheap for anyone looking for a reliable registrar and hosting!

1st day using the namecheap hosting encounter downtime more downtime price is cheap . paload.net

I tried to purchase a deal they were having on and whilst doing so their website crashed multiple times. I eventually got to the payment where I paid for my product and then I was greeted with a "failed" screen - I checked my bank and I had already been debited the amount. I went to try again and it did exactly the same. Even though they had over 100 remaining in the deal it still return failed a third time. I spoke to their customer services team, one of whom helped me with my domain issue and I was transferred to the hosting department which wouldn't accept responsibility for the crash and wouldn't honor the deal. They tried to shift liability towards me and basically say I wasn't fast enough even though at 15:00GMT when the deal went live I tried to buy straight away, even at 15:12GMT there was over 100 in the deal left and I had tried to buy 3 times. It's such a shame because i've been a loyal customer of Namecheap for a few years and this has tainted their image for me.

1st time I registered I had countless problems so cancelled within 14 days, refund OK. After I went to iPage where I encountered more problems & paid much more money. The 1 advantage of iPage they have telephone contact for cost of normal call. Then I decided to return to Namecheap to try again, OK for 8 months but s soon as I transferred another Domain into same account as an add-on recently I found the add-on functions but not original site! It has been out of action for 2 weeks, during this time I've spent half my life dealing with umpteen help people, all ask for repetitive information, screenshots etc. Eventually they offered 2 months free hosting, what's the point if you can't use the account? I'm seeking a new host now, any suggestions for a reasonable price?

Looked up domain name on register.com and found it available. Did not have my business credit card available, so figured I'll do it in the morning. The next day I found the name registered with Namecheap.

They have sharp elbows. My credit card had expired since my last renewal. They charged extra to switch to a new credit card. If they are pulling this garbage, they are not to be trusted with your business.

Then you'll realize that their tech support is less qualified than you are :/

The first reported incident of NameCheap having a broken auto-renew process was in 2009 or 2008. Seven years later, the process is still broken and I have just lost two domains. This is unforgivable. I expect them to do the right thing and pay the redemption fee, but they would prefer to hide behind the small print. I am now closing my account with Namecheap.

don't understand other people's problems. we have used them for two years now and they have been fast and helpful

Don't ever do business with this company. They are a fraud, fraud, fraud and only in business to send out spams. We have been complaining for the last 8 weeks but they could care less. They claim their client has a right to privacy while their POS spammer client continues to violate our rights !!!!!! The have registered domains: ouriman.info and bideoumatica.info. Their spammer client re-routes, re-routes and re-routes spams using hijacked domains like: adobe, dell, military.com, mydailyflog zimmertwins nutrisystem, choicewarranty rei, Sl-reverse. All these spams are for fha loan, va loan, windows from Home Depot, lights, pills for your brains, pills for this/that, etc., etc., etc., etc. We have been wasting valuable time to forward spam complaints but then companies are also stupid and too lazy to protect their domains making it easy for this spammer to continue to send out spams. Don't be surprised if Namecheap is also making money from spams.

Before I ordered dedicated server hosting from namecheap they were extremely helpful. I sold them which sites i have and if they could help with the transfer. I was rest assured that everything would be fine. so i proceeded and they took my first month payment of $89.99. I then went ahead with supplying the information required for the website transfer only to be told that Traffic Exchanges were not allowed to be hosted with them. I was disjointed to say the least with the time they had wasted but I accepted that I was not allowed to host a website traffic site on their dedicated server. So I asked for a refund and to my shock they are refusing to refund me!! So the checked my sites told me everything would be fine, they would do the transfer no problem. Then after i made the payment I was told that they could not transfer the sites. Keep away from such terrible hosting company,

NameCheap has been one frustration after another for the year and a quarter that I've been a web hosting customer with them. Slow servers. Down time. Total crash of the server I was on and they hadn't done backups for two days. They reverted to the old backup but that took a day to happen. Meanwhile all my email and web sites were down and I was loosing money. Then a few days later they disabled my account for excess CPU usage but the problem really stems from the whole issue with the server crash and the CPU usage needed to get everything back online and make new backups. They're not at all helpful and delay things for five extra hours. There have been many problems and I'm not happy.