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  • 1.20
    February 28, 2017
    • User-friendliness
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    February 28, 2017

    www.namecheap.com

    The Worst Hosting I Have Ever Dealt With

    We got this account thru a third party and it was managed by a partner who recently passed away. We have since hired a company to manage our website account settings, passwords, and email. We hired several new employees and one current one was having email issues. We tasked our Support Contractor to resolve these issues and get the website access updated - with our permission, of course. Well, we and the Contractor have been going back and forth with Namecheap for over 3 months of emails (Tatyana Kozhushko-Customer Support), (Olya B-Risk Management), and (Nikita P - Risk Management) with requests for information regarding owner and having the owner send the requesting email. Each time we complied with instructions, waited for weeks to get a response, and then that response is asking for more information. This has gone on for over three months....with nothing resolved from original email dated 11-27-2016.

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