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  • 2,60
    June 06, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    June 06, 2017

    All good ... until it isn't

    I've been a Namecheap user for a couple of years now and all was good until last week. For some unknown reason, Namecheap's email server dumped hundreds of business emails and the folders they were in. I immediately offloaded the remaining folders to another email provider. Namecheap support promised to try and retrieve them from the backup but nothing has been done to date and every answer I get is "This can take a few days". As a safety precaution, I set my Outlook to the other servers and that was extremely fortunate as a couple of days later ALL the emails disappeared. Namecheap final response was "Well, we don't offer any guarantees" This is 3 years worth of business emails that went poof! Serves me right for trying to save a few bucks! My advice, pay twice the price and find a reliable provider ... it's FAR cheaper in the end!!

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