NetFirms

Bad advice from their "customer service" agents caused me to lose all the files for a website they've been hosting for six years. Once upon a time it was possible to get decent support from them. Their support staff will not tell you anything. Stay away.

NetFirms has been a complete disaster for our business. I have been unable to get the them to renew our SSL certificate due to an internal policy issue that must absolutely send a confirmation email to a mailbox of their choosing. Once that was created, still no email. The overseas support gang is demotivated and simply wants to offload you to the next agent on the subsequent call. Promises are made that the SSL installation will happen in the next 4 hours and then...NADA, NOTHING, NIET, ZILCH. Call again, repeat the same conversation over and over from call to call and agent to agent. That's what you will get If you sign on with these guys. Netfirms used to work well and the support team was great. That has all changed now. Do you hate your online business? Are you looking to destroy it? Netfirm is a good choice for that. Choosing Netfirms for hosting amounts to digital suicide.

Used to be great, now tech help has gone to India it sucks. They cant even tell me how to foreword my messages to Gmail, and wanted me to give them $50.00 to have a "Special" technician help me. Eventually I figured it out, but it doesn't work. Am looking to move my domain soon. Crooks

Been a metfirms customer for close to 5 years. At the beginning they had it, customer service was good, technical support was also good. Now they moved their customer service to India. Customer service and Tech support went south. I had problems with my emails, they didn’t know what was going on, after close to 10 calls the started blaming Google. Today I found out that a domain expired because for some reason it didn’t renew, if I want it back they will charge me $99.00 + $13.00 in fees. I have around 15 domains with them + 2 hosting accounts and I had it with them, I’m going to move to ipage. If you are a new user it might work for a while, then you are going to get very upset, I guarantee that as soon as you need technical support they will drive you mad.

There are no words to properly describe the unreliability and ineptitude of this company. They have literally cost me 100's of hours on the phone and online chat with their so called "Service" reps (who actually have no real in-depth knowledge of their system) and they have lost 1000's of my business related emails (They told me after day 10 of dealing with an outage, that they only kept backups for 7 days). I don't want to ramble on and go into specifics because it would be too long but PLEASE do yourself a favour and stay WELL AWAY from this company.

another Registerfly company

Not much to say that hasn't been said, what a terrible company. I've never dealt with such bad customer service in my entire life

I've dealt with Netfirms for many years, just as may of these other reviewers. Emails go un-answered, dealing with them via online chat takes 30-40 minutes, with slim chance of resolving the issue. Their uptime isn't anywhere near what they guarantee. The last strike for me was a fraudulent charge to my credit card. It was an automatic renewal of domain registration, for a domain that I had set to "MANUAL" renewal. I received no notification of the charge. Once I discovered the charge on my bill, I contacted them, they refused to fully refund it. What should have been a quick "no problem sir" chat, turned into 50 minutes which wasted nearly half my Saturday afternoon. I then had to dispute the charge with my Credit Card Company. Finally, they charge in US Dollars (despite being a Canadian Company!) but they don't note that their fees are in US dollars on their website. So, you have an extra 35-40% exchange rate on what they advertise. This is not a business that is honest and up-front about their practices. You get cheap hosting/domain registration -- both in price and service. And you'll spend more of your time than you bargain with these guys. (What's your time worth?)

I've dealt with Netfirms for many years, and had 8 clients use their hosting service. My last client will be moved off within 2-3 months. Emails go answered, and dealing with online chat takes 30-40 minutes, with no guarantee of resolving the issue.. Their uptime isn't close to what they guarantee. The last resort was a fraudulent charge to my credit card. It was an automatic renewal of hosting, for a website that had been discontinued last year. I never signed up for automatic renewal, and received no notification of the charge. Once I discovered the charge on my bill, I contacted them, they refused to fully refund it. What should have been a quick "no problem sir" chat, turned into 50 minutes which wasted my lunch hour, and then I had to dispute the charge with my Credit Card Company. Finally, they charge in US Dollars (despite being a Canadian Company!) but they don't note that their fees are in US dollars on their website. So, you have an extra 35-40% exchange rate on what they advertise. This is not a business that is honest and up-front about their practices. You get cheap hosting -- both in price and service. And you'll spend more of your time than you bargain with these guys. (What's your time worth?)

first of all it is so difficult to understand and use their site. their live chat SUCKS and is so useless, they take so long to answer. before the chat they ask u for so much info, but once a staff is connected they ask you the same questions again... i've had so many problems with their chat where i'm typing a message and it won't send. you're a hosting company and your own live chat doesn't even work. i've asked 3 times why the pointer on a website doesnt work (i did the exact same thing to 4 other websites and it worked except for one) and they said they updated the DNS but didn't give me further instructions, and it still doesn't work. all in all it's an ugly, hard to use website and you will find way better ones out there. you won't get easy help either so don't even bother asking questions, just switch to another domain host please.

Do not use them! Our work emails have had bounce backs for years and they can't fix the problem. They just give us the run around blaming others. At one point they basically said the people getting bounce back were spammers...my clients and landlord are definitely not spammers. Their level 1 tech support has no idea what is going and you are not allowed to talk to managers or higher level support. I believe they just don't have a robust enough infrastructure or there is something they are cheaping out on so when there is high volume of emails their server gets choked. Don't risk your clients getting bounce backs and you looking like an amateur.

They continuously charged me for a domain that I did not want. I called within 2 minutes of receiving the e-mails even though I'd contacted them before about cancelling automatic renewal. They customer service rep, told me they don't offer refunds no matter how soon you call and that I'm "legally bound" and if I wanted my money back I could go right ahead and sue.....and then when I asked to speak to his manager he hung up.

the most irresponsible people with deplorable service. I lost 6 years of mail and they are not able to find it! And blame me that I would have deleted it! my mails disappeared from the outlooks in three computers and one iPhone and two samsung handheld devices. JUST STAY AWAY

I simply lost over six years of my mail, at their domain and from the outlooks of my six devices, three computers and three handheld devices. they simply told me that they can't find it and the back ups are only for 14 days! could not believe this.. so hopeless!

Dealing with difficult people” is not a good answer for a customer service or ... “I feel that my greatest weakness is that I am very critical of my own work

3 times they've allowed my domain name to expire with no warning. When you renew, if you start on the Canadian side you are switched mid-purchase to the American side, and charged in US funds with no warning. Its unacceptable. Im moving all my domains. I've had enough of these clowns.

We've been with Netfirms for approximately 8 years. They continue to charge for "PRIVACY" for our domains even though it clearly indicates "N/A" or "Disabled". They did this to us in 2015 and said "we cannot refund your credit card, but we'll put a credit on your account. Now in November 2016 they charged our credit card multiple times for "Privacy" for Domains that had long since expired. In writing we asked what happened to the credit guaranteed to us. No response. We asked about all the unauthorized charges - no response. WARNING: DO NOT give Netfirms your credit card information after making a purchase through them unless you like to have unauthorized charges on your account.

WORST CUSTOMER SERVICE IN THE INDUSTRY - STAY AWAY They have great prices simply because they dont provide customer service. I am having an issue regarding a domain name they unilaterally cancelled after I asked a simple question - either they dont train their people, hire incompetent people or worst only hire stupid people...

The WORST service you will ever face is

I have been with Netfirms since they incorporated. They were a great company when they started up and the service has gone to the dumpsters over the years. I pay heavy dues to them for all my domains and hosting and the service is very very poor. Wait times to get in contact with tech support is a minimum 1 hour for non peak periods and much longer on peak periods. Many times your call is bumped meaning while you are on hold, the call gets dropped and you have to redial and are put on hold and back in the queue. I also pay for additional wordpress tech support and even the dedicated tech support line is useless. Additional services like site lock, site backup are forced upon you so that you keep the business with Netfirms. When you call the billing line or sales, you are able to get through quickly. This tells you about the integrity of the business. If only Amazon would get into this business, others would be washed out and Amazon understands customer service.

Poor server performance. Virtually NO tech support. More concerned about how much disk space you use and enforcing "terms of service" than they are helping you out. Get this - it is against their terms of service to backup your own web site! After a brute force attack against our site, Netfirms offered no help, they accidentally shut our site down for 3 days! After 2 months of being unable to have people register for seminars on our site, the best they could do was tell me it was a browser problem! Say what! No, it wasn't. In one of their efforts to force us to comply, they altered permissions on the database and were never able to fix it. We had to leave. Ironically, they have our domain and we point the name servers to the new hosting service. NetFirms has contacted us TWICE in the last month - chiding us for backing up our site and for using too much disk space! So much for "unlimited disk space." DON"T EVER use NetFirms

A virus was detected on my server 6+ days ago yet I was just notified today, not by Netfirms but by a partner firm called Sitelock selling monthly packages to scan & clean viruses. Coincidentally, the delay is contacting me about the viruses made it impossible to recover a clean copy of my data via Netfirms 2-week backups. Buyer beware, you get what you pay for and then they try to make you pay more. The cost of their service may be reasonable but they have gone downhill over the years, and there partnership with Sitelock appears very suspicious.

all my hard work was gone because of one stupid setting from the domain pointer. This hosting service is bad, complicated to use and bad customer service. I called them to fix the problem, they did not solve my problem instead ask me to pay money to fix it. Ridiculous. Their cpanel is hard to use and look outdated, especially when install wordpress, it is very troublesome. If you ever install wordpress you better give them a call prior, otherwise you will lose all the hard work on your previous domain. Well, unlucky for you if you chose this hosting service, but their price is so cheap, you can try it out if you are beginners.

Netfirms socks, I have been with netfirms for a long time and stayed with the because I'm too lazy to move. Their support is really un professional and unsupportive. Your site could be down for days and just because. The last time it was down it was because they billed me for a domain which wasn't registered with them. ok that my mistake too but after a few days got it fixed with the other company and netfirms wouldn't agreed to host the domain if I am not transferring the domain to them. so after two and a half week the camel back broke and hence the review.

We have been with netfirms for around 7 years. They "were" a great hosting company. Yesterday we find out our site has been suspended by them as it contained malicious files. There were 4 Wordpress plugin files that were corrupted. While we did not place these files knowingly. We take full responsibility and removed the files right away. They said the process to restore a site takes 12 hours. !!! More than 12 hours hav gone by and my site is still down. Needless to say I am moving my site out of netfirms right away. They could have easily sent us a warning email saying you have 24 hours to fix this issue and we would have complied without them suspending our account.