first of all it is so difficult to understand and use their site. their live chat SUCKS and is so useless, they take so long to answer. before the chat they ask u for so much info, but once a staff is connected they ask you the same questions again... i've had so many problems with their chat where i'm typing a message and it won't send. you're a hosting company and your own live chat doesn't even work. i've asked 3 times why the pointer on a website doesnt work (i did the exact same thing to 4 other websites and it worked except for one) and they said they updated the DNS but didn't give me further instructions, and it still doesn't work. all in all it's an ugly, hard to use website and you will find way better ones out there. you won't get easy help either so don't even bother asking questions, just switch to another domain host please.

Do not use them! Our work emails have had bounce backs for years and they can't fix the problem. They just give us the run around blaming others. At one point they basically said the people getting bounce back were spammers...my clients and landlord are definitely not spammers. Their level 1 tech support has no idea what is going and you are not allowed to talk to managers or higher level support. I believe they just don't have a robust enough infrastructure or there is something they are cheaping out on so when there is high volume of emails their server gets choked. Don't risk your clients getting bounce backs and you looking like an amateur.

They continuously charged me for a domain that I did not want. I called within 2 minutes of receiving the e-mails even though I'd contacted them before about cancelling automatic renewal. They customer service rep, told me they don't offer refunds no matter how soon you call and that I'm "legally bound" and if I wanted my money back I could go right ahead and sue.....and then when I asked to speak to his manager he hung up.

the most irresponsible people with deplorable service. I lost 6 years of mail and they are not able to find it! And blame me that I would have deleted it! my mails disappeared from the outlooks in three computers and one iPhone and two samsung handheld devices. JUST STAY AWAY

I simply lost over six years of my mail, at their domain and from the outlooks of my six devices, three computers and three handheld devices. they simply told me that they can't find it and the back ups are only for 14 days! could not believe this.. so hopeless!