NetFirms

I've dealt with Netfirms for many years, and had 8 clients use their hosting service. My last client will be moved off within 2-3 months. Emails go answered, and dealing with online chat takes 30-40 minutes, with no guarantee of resolving the issue.. Their uptime isn't close to what they guarantee. The last resort was a fraudulent charge to my credit card. It was an automatic renewal of hosting, for a website that had been discontinued last year. I never signed up for automatic renewal, and received no notification of the charge. Once I discovered the charge on my bill, I contacted them, they refused to fully refund it. What should have been a quick "no problem sir" chat, turned into 50 minutes which wasted my lunch hour, and then I had to dispute the charge with my Credit Card Company. Finally, they charge in US Dollars (despite being a Canadian Company!) but they don't note that their fees are in US dollars on their website. So, you have an extra 35-40% exchange rate on what they advertise. This is not a business that is honest and up-front about their practices. You get cheap hosting -- both in price and service. And you'll spend more of your time than you bargain with these guys. (What's your time worth?)

first of all it is so difficult to understand and use their site. their live chat SUCKS and is so useless, they take so long to answer. before the chat they ask u for so much info, but once a staff is connected they ask you the same questions again... i've had so many problems with their chat where i'm typing a message and it won't send. you're a hosting company and your own live chat doesn't even work. i've asked 3 times why the pointer on a website doesnt work (i did the exact same thing to 4 other websites and it worked except for one) and they said they updated the DNS but didn't give me further instructions, and it still doesn't work. all in all it's an ugly, hard to use website and you will find way better ones out there. you won't get easy help either so don't even bother asking questions, just switch to another domain host please.

Do not use them! Our work emails have had bounce backs for years and they can't fix the problem. They just give us the run around blaming others. At one point they basically said the people getting bounce back were spammers...my clients and landlord are definitely not spammers. Their level 1 tech support has no idea what is going and you are not allowed to talk to managers or higher level support. I believe they just don't have a robust enough infrastructure or there is something they are cheaping out on so when there is high volume of emails their server gets choked. Don't risk your clients getting bounce backs and you looking like an amateur.

They continuously charged me for a domain that I did not want. I called within 2 minutes of receiving the e-mails even though I'd contacted them before about cancelling automatic renewal. They customer service rep, told me they don't offer refunds no matter how soon you call and that I'm "legally bound" and if I wanted my money back I could go right ahead and sue.....and then when I asked to speak to his manager he hung up.

the most irresponsible people with deplorable service. I lost 6 years of mail and they are not able to find it! And blame me that I would have deleted it! my mails disappeared from the outlooks in three computers and one iPhone and two samsung handheld devices. JUST STAY AWAY