NetFirms

I've dealt with Netfirms for many years, just as may of these other reviewers. Emails go un-answered, dealing with them via online chat takes 30-40 minutes, with slim chance of resolving the issue. Their uptime isn't anywhere near what they guarantee. The last strike for me was a fraudulent charge to my credit card. It was an automatic renewal of domain registration, for a domain that I had set to "MANUAL" renewal. I received no notification of the charge. Once I discovered the charge on my bill, I contacted them, they refused to fully refund it. What should have been a quick "no problem sir" chat, turned into 50 minutes which wasted nearly half my Saturday afternoon. I then had to dispute the charge with my Credit Card Company. Finally, they charge in US Dollars (despite being a Canadian Company!) but they don't note that their fees are in US dollars on their website. So, you have an extra 35-40% exchange rate on what they advertise. This is not a business that is honest and up-front about their practices. You get cheap hosting/domain registration -- both in price and service. And you'll spend more of your time than you bargain with these guys. (What's your time worth?)

I've dealt with Netfirms for many years, and had 8 clients use their hosting service. My last client will be moved off within 2-3 months. Emails go answered, and dealing with online chat takes 30-40 minutes, with no guarantee of resolving the issue.. Their uptime isn't close to what they guarantee. The last resort was a fraudulent charge to my credit card. It was an automatic renewal of hosting, for a website that had been discontinued last year. I never signed up for automatic renewal, and received no notification of the charge. Once I discovered the charge on my bill, I contacted them, they refused to fully refund it. What should have been a quick "no problem sir" chat, turned into 50 minutes which wasted my lunch hour, and then I had to dispute the charge with my Credit Card Company. Finally, they charge in US Dollars (despite being a Canadian Company!) but they don't note that their fees are in US dollars on their website. So, you have an extra 35-40% exchange rate on what they advertise. This is not a business that is honest and up-front about their practices. You get cheap hosting -- both in price and service. And you'll spend more of your time than you bargain with these guys. (What's your time worth?)

first of all it is so difficult to understand and use their site. their live chat SUCKS and is so useless, they take so long to answer. before the chat they ask u for so much info, but once a staff is connected they ask you the same questions again... i've had so many problems with their chat where i'm typing a message and it won't send. you're a hosting company and your own live chat doesn't even work. i've asked 3 times why the pointer on a website doesnt work (i did the exact same thing to 4 other websites and it worked except for one) and they said they updated the DNS but didn't give me further instructions, and it still doesn't work. all in all it's an ugly, hard to use website and you will find way better ones out there. you won't get easy help either so don't even bother asking questions, just switch to another domain host please.

Do not use them! Our work emails have had bounce backs for years and they can't fix the problem. They just give us the run around blaming others. At one point they basically said the people getting bounce back were spammers...my clients and landlord are definitely not spammers. Their level 1 tech support has no idea what is going and you are not allowed to talk to managers or higher level support. I believe they just don't have a robust enough infrastructure or there is something they are cheaping out on so when there is high volume of emails their server gets choked. Don't risk your clients getting bounce backs and you looking like an amateur.

They continuously charged me for a domain that I did not want. I called within 2 minutes of receiving the e-mails even though I'd contacted them before about cancelling automatic renewal. They customer service rep, told me they don't offer refunds no matter how soon you call and that I'm "legally bound" and if I wanted my money back I could go right ahead and sue.....and then when I asked to speak to his manager he hung up.

the most irresponsible people with deplorable service. I lost 6 years of mail and they are not able to find it! And blame me that I would have deleted it! my mails disappeared from the outlooks in three computers and one iPhone and two samsung handheld devices. JUST STAY AWAY

I simply lost over six years of my mail, at their domain and from the outlooks of my six devices, three computers and three handheld devices. they simply told me that they can't find it and the back ups are only for 14 days! could not believe this.. so hopeless!

Dealing with difficult people” is not a good answer for a customer service or ... “I feel that my greatest weakness is that I am very critical of my own work

3 times they've allowed my domain name to expire with no warning. When you renew, if you start on the Canadian side you are switched mid-purchase to the American side, and charged in US funds with no warning. Its unacceptable. Im moving all my domains. I've had enough of these clowns.

We've been with Netfirms for approximately 8 years. They continue to charge for "PRIVACY" for our domains even though it clearly indicates "N/A" or "Disabled". They did this to us in 2015 and said "we cannot refund your credit card, but we'll put a credit on your account. Now in November 2016 they charged our credit card multiple times for "Privacy" for Domains that had long since expired. In writing we asked what happened to the credit guaranteed to us. No response. We asked about all the unauthorized charges - no response. WARNING: DO NOT give Netfirms your credit card information after making a purchase through them unless you like to have unauthorized charges on your account.

WORST CUSTOMER SERVICE IN THE INDUSTRY - STAY AWAY They have great prices simply because they dont provide customer service. I am having an issue regarding a domain name they unilaterally cancelled after I asked a simple question - either they dont train their people, hire incompetent people or worst only hire stupid people...

The WORST service you will ever face is

I have been with Netfirms since they incorporated. They were a great company when they started up and the service has gone to the dumpsters over the years. I pay heavy dues to them for all my domains and hosting and the service is very very poor. Wait times to get in contact with tech support is a minimum 1 hour for non peak periods and much longer on peak periods. Many times your call is bumped meaning while you are on hold, the call gets dropped and you have to redial and are put on hold and back in the queue. I also pay for additional wordpress tech support and even the dedicated tech support line is useless. Additional services like site lock, site backup are forced upon you so that you keep the business with Netfirms. When you call the billing line or sales, you are able to get through quickly. This tells you about the integrity of the business. If only Amazon would get into this business, others would be washed out and Amazon understands customer service.

Poor server performance. Virtually NO tech support. More concerned about how much disk space you use and enforcing "terms of service" than they are helping you out. Get this - it is against their terms of service to backup your own web site! After a brute force attack against our site, Netfirms offered no help, they accidentally shut our site down for 3 days! After 2 months of being unable to have people register for seminars on our site, the best they could do was tell me it was a browser problem! Say what! No, it wasn't. In one of their efforts to force us to comply, they altered permissions on the database and were never able to fix it. We had to leave. Ironically, they have our domain and we point the name servers to the new hosting service. NetFirms has contacted us TWICE in the last month - chiding us for backing up our site and for using too much disk space! So much for "unlimited disk space." DON"T EVER use NetFirms

A virus was detected on my server 6+ days ago yet I was just notified today, not by Netfirms but by a partner firm called Sitelock selling monthly packages to scan & clean viruses. Coincidentally, the delay is contacting me about the viruses made it impossible to recover a clean copy of my data via Netfirms 2-week backups. Buyer beware, you get what you pay for and then they try to make you pay more. The cost of their service may be reasonable but they have gone downhill over the years, and there partnership with Sitelock appears very suspicious.

all my hard work was gone because of one stupid setting from the domain pointer. This hosting service is bad, complicated to use and bad customer service. I called them to fix the problem, they did not solve my problem instead ask me to pay money to fix it. Ridiculous. Their cpanel is hard to use and look outdated, especially when install wordpress, it is very troublesome. If you ever install wordpress you better give them a call prior, otherwise you will lose all the hard work on your previous domain. Well, unlucky for you if you chose this hosting service, but their price is so cheap, you can try it out if you are beginners.

Netfirms socks, I have been with netfirms for a long time and stayed with the because I'm too lazy to move. Their support is really un professional and unsupportive. Your site could be down for days and just because. The last time it was down it was because they billed me for a domain which wasn't registered with them. ok that my mistake too but after a few days got it fixed with the other company and netfirms wouldn't agreed to host the domain if I am not transferring the domain to them. so after two and a half week the camel back broke and hence the review.

We have been with netfirms for around 7 years. They "were" a great hosting company. Yesterday we find out our site has been suspended by them as it contained malicious files. There were 4 Wordpress plugin files that were corrupted. While we did not place these files knowingly. We take full responsibility and removed the files right away. They said the process to restore a site takes 12 hours. !!! More than 12 hours hav gone by and my site is still down. Needless to say I am moving my site out of netfirms right away. They could have easily sent us a warning email saying you have 24 hours to fix this issue and we would have complied without them suspending our account.

I had the misfortune of taking on a client that had their domain and hosting with EIG/Netfirms. I normally have zero to do with EIG/their front companies and had taken the client on with the understanding that I would move them to a more reputable company. On accessing their account, I noticed that they had a lot of superfluous "junk services" that EIG usually tries to charge people for, so I got to work disabling them and turning off "auto-renew". (EIG are notorious for mystery charges). Hosting auto renew was easy enough to turn off other than the scary warning of the dire consequences of manual renewals. The other "junk services", you have to call them up and have cancelled as there is no way to cancel them on the control panel and they WILL continue charging them if you do not call. Finally, I set the domain to manual renewal in anticipation of transferring out to Namecheap. By selecting "manual renewal" and saving this setting, the charged us for a renewal. Deceitful.

They used to be really good. I had hosting a VPS and a bunch of domains with them for years. They transferred and everything went to hell. The hosting went right away because it was an opportunity to find a new one and the hosting with them is terrible, unreliable, ancient software that they dont even know how to manage. I moved the VPS out almost right away do a lot of changes in the hosting arrangements which made it useless to me. I moved the domains out today because for the second time they were directed to your basic 'buy this domain now' stuff even though I made and authorized no changes and the domains are paid for (the shortest left is 3 months on one) this is the second time this has happened. If you have domains and not their hosting they 'steal' the domains peridocally I guess assuming your not using them so they can make some add revenue off them.

I have been with Netfirms since 2006. When owned by the Canadians, the service was very good. But now moved to U.S. and owned by whoever, Tech Support is horrible, the IP is usually on the the bad list so emails sent on their servers get LOTS of bounce back mail. I have the Business Plan, which includes "Premium Support", that is a laughing matter if you think Premium should include being put on hold for over 2 hours. I'm trying again to get into Premium support right this minute and have been on the phone hold for an hour right now, as my SSL certificate has expired, it was not suppose to until April 2015. They reinstalled it TWO days ago and the new one still does not work because they did not "Approve" it yet back to RapidSSL!!! In the meantime the certificate expired warnings are scaring all my customers away from my store. I'm going to be moving soon!

I would only recomend netfirms to my worst enemy, nothing but problems with this webhoster. Email is constantly unavailable and the max space you can purchase is only 5G's so you are having to trash your emails almost on a daily basis. If you are a customer wanting to keep all your history its best to go with a webhoster that offers UNLIMITED space. Email attachments show to have a max capacity of 8M's (to be real its more like 5M's) so 90% of emails with attachments will bounce back saying user inbox is full. Also if you take too long composing an email it will auto refresh and you lose all that you typed in. Ultimately NETFIRMS SUCKS!!

They just told me after I called that in their terms of service they can charge my credit card at any time. After moving my 2 domain names for more than 6 months now. They are charging me for a privacy of a domain that they are not hosting. Worst service ever.

I have several sites hosted with Netfirms for over 2 decades. The company is now horrible. Constantly taking down my web sites. Never, ever received any contact from them before their unauthorized actions. They actually sold one of my domains. Talked to customer service many times and was promised actions that never happened - ever. They say they will send emails with instructions and authorizations that never appear. I'm really starting to think Netfirms is a scam and since they take money, I'm thinking they could probably be cited for criminal offences.

I lost all of my emails in outlook, called tech support was told sorry this happened. How do I fix it, google the answers is what he said. I then said none of my send boxes on the server are configured, how do I do that? again I was told google it. NO attempt to help me recover anything. He asked me if I wanted to cancel my service. Yes I will as soon as I find a new one.