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Had a charge for $400 on our credit card. This charge was no where on our account history of charges or auto renewals. Support person was clueless and ridiculously unhelpful in both her understanding of the issue and competence to figure it out. They could not explain the charge. Recommended I fax a form to another department who could research the charge. Did that and I never heard back. I emailed twice and they never responded. Now we have a big charge on our CC that nobody can or will explain. Technically, their service has been good.
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