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  • 1.20
    February 01, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    February 01, 2017

    Horrible Customer Service

    I have used Network Solutions for 7 years. Yes, 7 years. I have an extremely complex web site with high end products. At the previous company I worked at, I was able to create more than (10) Product Layout Designs, and now I am only allowed to create (10). THAT IS A SIGNIFICANT DROP OFF. Why is this? No one from Network Solutions can give me a valid, logical, reasonable, professional, genuine answer. And, I would legitimately be pleased with at least ONE of those adjectives. I keep getting the run around from EVERY person I speak with: MARK, IAN, PATRICK, JEREMY LARAMORE. I was just told on the phone that I was "not allowed to speak to a Network Solutions Engineer because they have priorities." So. I guess that means they don't consider CUSTOMER SATISFACTION as a priority.....And that their customers are NOT priorities. Does anyone have a recommendation for another, better company to switch to? If so, feel free to e-mail me: I appreciate it.

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