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  • 1,00
    February 20, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    February 20, 2018

    You are not their customer, you are their pray

    I was a customer at Network Solutions for 15 years and I have seen the decline after they became a company. You should be very careful when it comes to billing because they will happily charge you higher prices on renewal, and also withdraw multiple times for the same product. One such problem I experienced was that they added a free hosting service to my account without me needing nor wanting it. They did not give me the option to canceling it, but I was given the option of disabling the renew process. In the end they ignored the renew process and started charging me for a service I neither wanted nor needed, and they made sure that you could not disable the renewal until the next automatic renewal would take effect. I contacted them about this and they refunded me for one month and told me that they only pay back within 45 days of the purchase of the service, that I didn't need nor ever used. It took me months to relocate my domains from these scam artists and they made sure that it would take multiple calls and tickets to their helpdesk, with extra charges and occasional refunds. Do not expect the website to just work when you intend to leave or when you are trying to avoid extra charges for services you will never want nor need. You are not their customer, you are simply a short term wallet that they intend to drain before you run away to a real service provider.

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