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  • 2.20
    January 04, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    January 04, 2017

    Horrible Support & Unable to Cancel Account

    I had been a customer of Site5 back in 2014, and had prepaid a 2 year shared account. I went to cancel because i'm no longer using the account. The experience was the worst I've had in a long time. First, I couldn't login as they've changed their admin. Live chat told me to reset password, but the email on the account was for an old email no longer active. So then, we attempted to "verify me" for security...This required getting the credit card last 4 digits. Bear in mind it's been 2 years. Needless to say, the cards I have now have had the number changed before due to fraud, so I can't be verified. I asked for a call to my phone, since that hasn't changed - they refused. Bottom line - I now have to contact every credit card company to make sure they can't charge me - because it's impossible to cancel the account. Run away as fast as you can to another hosting provider.

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