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Do NOT use Site5 if you want support that actually delivers.
We've have a multisite with dozens of sites hosted with them plus we've recommended Site5 to our clients for years. No more. Whatever change they went through took this company to the dumpster. Just ONE example: we've had a SIMPLE ticket in for going on three weeks and their overseas contractor (this is a change, and while overseas contractors aren't necessarily bad, these are either handicapped by working for this company or poorly trained) says he can't escalate with NO EXPLANATION. The unprofessionalism is astounding. Be warned. Do NOT use this company.
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