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14 years loyal customer and now NO MORE!
Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then last year EIG bought them out and boy the service and support have both gone down the drain in to the depth of gutters.
An average support ticket answer time is 8 days. Yes you read it right, its 8 days and you can confirm that with their online chat. Online chat is only there to tell you that they cannot provide any ETA on your support request or why your site is not longer working of your backup restore request or pretty much anything. They are only there to say, we don't know anything and the support queue is very long.
After 14 years I finally had to migrate out of site5. Emails were not getting delivered and I lost 4 customers because of that.
To the old owner... you suck for selling it out! Please open a new hosting business and share the name
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