Site5

We had been hosting with Site 5 for 2 years. Both of our websites randomly went down in August 2017 with a 403 error as the only clue as to why they went down. When we tried to get support, Site 5 had no records of ever hosting our sites! Based on backstage, we are still actively paying for the Sucuri Malware Scanner for both these sites, but the hosting services have DISAPPEARED from our account with no record we ever signed up for them!!! ALL OUR FILES ARE LOST! The support person in India said a "senior admin" must look at this issue and we have not been able to recover anything thus far. STAY AWAY!!!