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Sold = terrible support
Ever since Site5 was sold to hostgator, things have been down hill. I've now had my sites suspended multiple times due to malware. I've gone through with a fine tooth comb and locked things down as much as possible, but no matter what I do, permissions revert back to 777 from 644 and many of hte php files are corrupted with injected scripts.
The only thing support will do is tell me to remove the offending files before they will move forward, which then is a restoral, causing loss of time and data. They constantly say the php injection vulnerabilities present on their servers do not exist, but evidence contradicts that. They blame the items I install, which are right from THEIR offerings (wordpress, etc). Even had one of their reps tell me to edit the .htaccess and block ALL except MY IP address! Whats teh point of having a webserver then?!
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