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Broken webforms and terrible customer service
The only reason I was with site5 was that they bought BlueFur (who were excellent). I continued with site5 but it is no-where near the service and quality of BlueFur. And worst of all when I purchased 2 new domains they added an "ID protection" charge without informing me at the point of purchase (not even sure this is legal). So what I thought were two $12 domains I later found out in the email were now $28 domains (for one year)! The amount of effort I had to go through with chat to get them to refund me was unbelievable (4 chat sessions over 10 days).
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